Administrative Assistant - Floater

About the role

Gates Hudson is seeking a detail-oriented Resident Administrator Accounts Receivable (A/R) with experience in property management or administrative support. This role supports property operations through accurate A/R processing, ledger maintenance, and financial recordkeeping, while providing professional and empathetic resident support. The position assists the Property Manager with day-to-day administrative and financial functions, ensuring the accuracy of resident ledgers, rent collections tracking, and reporting in a fast-paced property management environment.

This role provides support for properties in VA and DC.

Responsibilities

• Maintain and reconcile resident ledgers, ensuring accuracy of charges, payments, adjustments, and credits
• Process and post rent payments, fees, and miscellaneous charges in property management software
• Monitor delinquency reports and assist with rent collection follow-up in coordination with the Property Manager
• Prepare and distribute A/R aging reports, delinquency summaries, and ledger reports as needed
• Research and resolve ledger discrepancies, payment issues, and resident account inquiries
• Maintain accurate resident files, financial records, and supporting documentation in compliance with company standards
• Assist with compliance documentation, including Fair Housing and county-required records
• Perform general administrative duties including filing, scanning, copying, and records retention
• Manage phone calls, emails, and correspondence related to resident accounts and billing questions
• Maintain confidentiality of resident financial and operational information

Qualifications

• High School Diploma required; additional education in accounting, finance, or business preferred
• 1–2 years of experience in accounts receivable, property management, or administrative/financial support
• Strong understanding of ledgers, account reconciliation, and basic accounting principles
• Excellent organizational, communication, and time management skills
• Detail-oriented with strong analytical and problem-solving abilities
• Proficient in Microsoft Office (especially Excel) and property management software
• Professional, compassionate, and resident-focused demeanor
• Valid driver’s license required