Administrative Assistant/CSR local to Hartford,Ct.

Employment Type

Full time

Shift Description

• Hybrid position
• Spending 2 days a week in one of the offices in Hartford, Connecticut for Trinity Health of New England and 3 days remote.
• Spending 2 days a week in one of the offices in Connecticut for Trinity Health of New England and 3 days remotely.

About the role

This is a telephone customer service position providing excellent customer service to all callers, which includes answering calls in a courteous manner, identifying callers' needs, and transferring callers to the appropriate parties and logging the calls into the telephone log.

Knows, understands, incorporates, and demonstrates the Trinity Health Mission, Vision, and Values in behaviors, practices, and decisions.

Uses the telephone etiquette script to answer each call.

Answers the phone in a professional manner using a compassionate tone by the third ring.

Trirates phone calls appropriately and in a timely manner.

Identifies the caller's needs and meets or exceeds caller's expectations.

Transfers calls to the appropriate parties to further meet callers' needs which includes announcing all calls prior to transferring.

Determines availability of the receiving party (the party to whom the call is being transferred).

Identifies the appropriate course of action if the receiving party is unavailable to answer the call (e.g. offer caller to be transferred to voice mail service or take verbal message).

Identifies and reports all issues or problems with the telephone system to manager or others as directed.

Other duties as needed and assigned by management.

Requirements

High School diploma or equivalent

Health care or Home Care experience preferred

Excellent communication and customer service skills

Displays optimal critical thinking skills

Knowledge of Medicare rules and regulations preferred

Working knowledge of managed care environment preferred

Experience multi-tasking on multiple computer systems

Epic experience a plus

Skills

Knowledge of Medicare rules and regulations

Working knowledge of managed care environment

Experience multi-tasking on multiple computer systems

Epic experience

Benefits

Health, dental and vision insurance on first day of hire

Daily Pay offered

Short and long-term disability

403b

Generous paid time off

Mileage reimbursement

Comprehensive orientation

Opportunities for advancement

About Trinity Health At Home

A national home care, palliative care and hospice organization serving communities in twelve states.

We are a comprehensive, trusted provider of home care and end-of-life care in the sacred place that people call home.

A Catholic-based, non-profit organization, we serve patients and their loved ones with home care (skilled nursing, physical/occupational and speech therapy and medical social work), palliative care, hospice and bereavement services.

Our legacy continues with a pioneering, future-thinking care model. We blend clinical expertise with our exclusive Home Care Connect™ virtual care program to help patients achieve their health goals.

We have energizing new vision and strategy. Join us and shape the future of healthcare!

Interested applicants are encouraged to apply online at www.Trinity-health.org/join-our-team.

EEO

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings.

By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.