Administrative Assistant - Colorado Springs

Position Overview

This role requires proficiency across multiple databases, including Electronic Medical Records (EMR), Central Registry, and Medical Billing systems, as well as intermediate to expert knowledge of Google Workspace. Accuracy, confidentiality, customer service, and teamwork are essential to success in this position.

Responsibilities

• Answering and routing phone calls professionally
• Ensuring effective communication among clinic departments
• Checking in patients and facilitating the patient intake process
• Collecting patient fees and accurately entering transactions into EMR
• Maintaining appropriate professional boundaries with all patients
• Protecting confidentiality of sensitive data and patient identities
• Delivering medication to patients unable to access the clinic in person, in accordance with clinic policies and procedures
• Ensuring a safe environment for both employees and patients
• Maintaining adequate inventory of supplies and equipment
• Daily restocking of clinic areas
• Maintaining office equipment and scheduling repairs as needed
• Making copies and performing general administrative support tasks
• Participating in management-led meetings related to policies and strategic development
• Staying current on industry standards through continuing education, workshops, and front-office best practices
• Performing other duties as assigned

Physical Requirements

• Occasional light physical work, including exerting or lifting up to 20 pounds

Qualifications

• Experience working in healthcare, behavioral health, or substance use treatment settings is a plus
• Works well in a team-oriented environment
• Strong verbal and written communication skills
• Organized, reliable, and detail-oriented
• Demonstrates professionalism and empathy
• A genuine desire to help others

Benefits

• Retirement fund
• Health insurance
• Accrued paid time off (PTO)
• Accrued sick time
• 11 paid holidays per year