Administrative Assistant - Clinical for Division of Nephrology

Ann & Robert H. Lurie Children’s Hospital of Chicago provides superior pediatric care in a setting that offers the latest benefits and innovations in medical technology, research, and family-friendly design. As the largest pediatric provider in the region with a 140-year legacy of excellence, kids and their families are at the center of all we do. The hospital is ranked in all 10 specialties by U.S. News & World Report.

About the role

The Administrative Assistant provides administrative and clinical coordination support to providers, clinical staff, patients, and families to ensure the efficient operation of the Division of Nephrology.

Responsibilities

• Schedules appointments and procedures for clinical staff, including outpatient office appointments, outpatient and inpatient surgical procedures, and ancillary testing.
• Procures or disseminates medical records, prior authorizations, and/or primary care referral information to assure successful clinical encounters.
• Coordinates complex patient visits involving multiple departments and providers, including appointments at affiliate organizations and outreach sites.
• Partners with central scheduling and registration teams to manage lists of patients in need of services via work queues or other methods.
• Functions as liaison between patients, families, and the clinical team, assisting families in navigating the Lurie system (e.g., working in clinic, meeting with families to review appointment scheduling, coordinating with ancillary departments).
• Collaborates with central registration to ensure patients have updated insurance information, prior authorization is initiated in advance of rendered services, and referrals are obtained if appropriate.
• Performs other functions as assigned.

Requirements

• High school diploma or equivalent (required).
• Minimum of two years general office or administrative experience (preferred).
• Hospital or physician office experience (preferred).
• Proficiency in Microsoft Office Suite applications.
• Ability to operate standard office equipment and resolve standard problems.
• Excellent written and verbal communication skills.
• Strong problem-solving skills and ability to prioritize projects.
• Demonstrated attention to detail, accuracy, and discretion.
• Ability to provide a high level of quality customer service to patients, families, employees, leaders, and external vendors.

Core Competencies

• Accountability: Acknowledges and assumes responsibility for actions, manages time and workload efficiently, and takes ownership of work.
• Communication: Demonstrates strong written, oral, and listening skills; clearly conveys information and invites feedback.
• Continuous Learning: Applies performance measures to everyday work, pursues training opportunities, and incorporates new information quickly.
• Professionalism: Fosters collegial relationships, adapts to changes, and represents the department and hospital positively.
• Service: Determines and acts on the needs of patients and internal customers, providing excellent service with available resources.

Role-Based Competencies

• Accuracy and Attention to Detail
• Effective Communication
• Managing Multiple Priorities
• Office Administration
• Problem Solving
• Process Improvement

Pay

$19.00–$28.50 hourly. At Lurie Children’s, compensation is competitive and aligned with market rates and internal equity, reflecting individual contributions, experience, and expertise. The pay range indicates minimum and maximum targets for the position.

Benefits

For full-time and part-time employees working 20 or more hours per week, Lurie Children’s offers a comprehensive benefits package, including:

• Medical, dental, and vision insurance.
• Employer-paid group term life and disability insurance.
• Employer contribution toward Health Savings Account.
• Flexible Spending Accounts.
• Paid Time Off (PTO), paid holidays, and paid parental leave.
• 403(b) retirement plan with a 5% employer match.
• Voluntary benefits, including supplemental life, AD&D, disability, critical illness, accident, and hospital indemnity coverage.
• Tuition assistance and student loan servicing/support.
• Adoption benefits.
• Backup childcare and eldercare.
• Employee Assistance Program and specialized behavioral health resources.
• Discounts on services at Lurie Children’s facilities and a discount purchasing program.