Administrative Assistant

About the role

White Rock Medical Center is a community-based hospital located near the historic White Rock Lake community, that serves the Dallas, Garland, Mesquite and surrounding areas. We specialize in a wide range of services including comprehensive medical/surgical care, bariatric, cardiology, outpatient and emergency medicine. Our mission is to deliver exceptional healthcare with compassion and excellence. White Rock Medical Center is seeking compassionate, care-minded individuals to join our company and make a difference. As a member of the White Rock Medical Center team, you can advance your skills while working in a supportive and patient focused environment.

Responsibilities

• Provide administrative and clerical support in accordance with WRMC policies and procedures
• Manage front desk, greet visitors/patients in main lobby
• Manage correspondence for Senior Leadership
• Maintain front lobby sign‑in log
• Register outpatient (OP) patients
• Adhere to HIPAA, WRMC confidentiality, and information security standards
• Support census management, documentation accuracy, and departmental reporting
• Assist with audits, special projects, and operational initiatives as assigned
• Ensure accuracy of patient registration and insurance verification
• Work to reduce front‑end claim denials
• Perform timely and accurate point‑of‑service collections
• Contribute to positive patient satisfaction outcomes
• Comply with WRMC policies, regulatory standards, and departmental goals
• Treat everyone as their customer; use scripting and other tools for consistent service; express recognition and show appreciation; fully utilize AIDET principles; respond quickly to requests, complaints, and questions; display a positive attitude
• Wear name tag properly; follow dress code; answer phone correctly and promptly; be prepared for meetings; meet deadlines; avoid gossip; act ethically and treat others with respect; respect customers’ and coworkers’ time; establish and maintain effective relationships with customers and coworkers; demonstrate excellent written and verbal communication skills
• Attend staff meetings; follow HIPAA guidelines; follow patient rights policy; comply with the compliance program; demonstrate knowledge of role in a disaster; know fire and fire drill procedures