Administrative Assistant

Location: 3181 Shore Drive Virginia Beach, VA 23451 (Home Health/WCAH)

About Us

Founded in 1982, Westminster-Canterbury on Chesapeake Bay is a not-for-profit, faith-based Life Plan Community. Located along the southern shore of Chesapeake Bay, our scenic, resort-style campus is home to a vibrant community of residents and staff who share a passion for service, joy, and well-being. Our mission? Enriching lives through the power of purpose, belonging, and wellness. We Live Our Values Every Day: Respect for every person, Passion for what we do, Professionalism in all we do.

Westminster Canterbury at Home (WCAH) is one of the most well-respected home health and home care agencies in the greater Tidewater Region, including Virginia Beach, Chesapeake, Norfolk and Portsmouth. We provide the quality services that people need when they wish to stay confidently and comfortably in their own homes. As a subsidiary of Westminster-Canterbury on Chesapeake Bay, Virginia Beach’s premier beachfront continuing care retirement community, Westminster Canterbury At Home has a particular appreciation for the difference that location can make in the retirement experience.

About the Role

The Administrative Assistant assists the organization, specifically the administrator of WCAH Operations, in all administrative, communication, and time management aspects. This role leads and coordinates various aspects of data collection, analysis, and presentation in line with regulatory requirements. Represent the leadership team with enthusiasm and support for all business lines. Always model our core values of respect, passion, and professionalism, and be willing to assist, or use your authority, in holding others accountable for doing the same.

Responsibilities

• Serves as the first point of contact for WCAH calls and visitors.
• Supports the Senior Director of Home and Community-Based Services and provides administrative assistance to other WCAH leaders as needed.
• Supports coordinating deadlines, meetings, and departmental responsibilities.
• Prepares and distributes correspondence, spreadsheets, reports, and other records.
• Leads and coordinates assigned projects and operational initiatives.
• Creates and maintains metric dashboards, data analytics, and performance reports.
• Conducts system, process, and product audits and follows up on action plans.
• Supports implementation and monitoring of quality policies and procedures.
• Researches best practices and develops benchmarks to support operational improvements.
• Supports business initiatives through research, analysis, and stakeholder collaboration.
• Monitors and distributes e-faxes, including orders, lab results, plans of care, referrals, and correspondence, ensuring timely upload to the EMR.
• Provides backup support for the Intake Coordinator role.
• Participates in the WCAH weekend on-call rotation.
• Orders and maintains office supplies.
• Performs other duties as assigned.

Core Competencies

• Demonstrates the ability to manage multiple responsibilities efficiently while maintaining strong organizational practices.
• Exhibits patience, tact, enthusiasm, and a positive attitude when interacting with elderly residents.
• Maintains professional and positive relationships with residents, colleagues, and staff.
• Communicates clearly and professionally in all interactions.
• Provides clear direction and support to others when needed.
• Applies general knowledge of accounting practices, budget processes, and related operational procedures.

Requirements

• Associates Degree in Business or Information Technology or similar degree.
• Minimum of 2 years of administrative experience.
• Proficiency in utilizing multiple software platforms and digital systems to gather, analyze, and organize data for metric dashboards.
• Proficiency in Microsoft Suite and Google Suite.
• Maintain professional appearance.

Preferred Qualifications

• Knowledge of home health and hospice eligibility, payer requirements, and regulatory standards.
• Experience working with nonprofit, mission-driven, or senior services organizations.
• Bachelors Degree in Business, IT or similar field.

Pay

Compensation Range: $23.00 - $25.00 per hour (based on relevant experience)

Schedule

Full-time; Monday - Friday 8:30am - 5:00pm with weekend on-call rotation.

Benefits

• Medical, Dental, Vision Insurance (Available Day One!)
• Life & Disability Insurance (Short- and Long-Term)
• Retirement Plan with Employer Match
• Paid Time Off (PTO) & 6 Paid Holidays (+ 2 Floating Holidays)
• Tuition Assistance + Scholarships for You & Your Family
• Employee Assistance Program (EAP)
• Legal/Identity Theft Protection Plans
• Team Member Discounts
• Career Growth & Leadership Development Opportunities