Administrative Assistant

About the Role

Urban Park Services is seeking an Administrative Assistant who can bring disciplined follow-through to workflow control across remote back-office support for parking and vehicle-assistance field operations, including dispatch, scheduling, billing, records, and customer care. The role focuses on administrative assistance within parking service operations, with decisions grounded in current records rather than memory or guesswork.

What good work looks like: The role is effective when workflow control becomes more reliable and repeated failure points are surfaced before they affect customers, partners, or teammates.

Responsibilities

• Track unresolved exceptions through closure to ensure workflow control in parking service operations.
• Document process issues that repeatedly slow execution to improve efficiency.
• Keep recurring work organized by owner and status for clarity and accountability.
• Review incoming requests for completeness to prevent delays or errors.
• Maintain workflow by routing work to the correct next step accurately.

Skills & Capabilities

• Confidently use dispatch and scheduling support tools, as well as status tracking systems.
• Apply documentation skills without losing track of exceptions, owners, or deadlines.
• Document parking service operations decisions clearly so teammates can follow the reasoning.
• Use sound judgment in workflow analysis, especially when escalation is required instead of assumption.

Employment Details

This is a full-time, entry-level position. The role is 100% remote within the United States.

Pay

Base salary: $42,000–$62,000 per year.