Administrative Assistant

Hourly pay: $21 - $22, depending on experience

About the role

Provides direct customer service and supports sales and delivery staff through timely and accurate order processing.

Responsibilities

• Monitor orders, verify accuracy– pricing errors communicated
• Review orders, void and re-enter as appropriate according to cut-off assignments
• Sales Order and Product Purchase Confirmation
• Combine orders if applicable
• Commit orders
• Input pricing adjustments as instructed and approved
• Samples and donation processing
• Ensure orders are through the system for Transport Planning on schedule
• Support Sales staff – item look-ups, price adjustments, inventory queries etc.
• Support Customers – complete orders, communicate issues, invoice research
• Support Ops staff – timely order delivery to warehouse, process “not on Truck” issues
• Track invoice receipt and ensure return of all printed invoices
• Back-up other admin functions as needed

Requirements

• High School diploma or equivalent; or six months to one year of related experience and/or training with customer service and cash handling; or equivalent combination of education and experience.
• Adept with required computer applications – Excel, Word, Outlook and various industry specific systems.
• Ability to coordinate knowledge of proprietary systems with these programs to increase efficiency and productivity.
• Ability to read and comprehend instructions, correspondence, and memos.
• Ability to write business correspondence.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Skills

• Accountability - Ability to accept responsibility and account for his/her actions.
• Customer Oriented - Ability to take care of the customers’ needs while following company procedures.
• Organized - Possessing the trait of being organized or following a systematic method of performing a task.
• Problem Solving - Ability to find a solution for or to deal proactively with work-related problems.
• Time Management - Ability to utilize the available time to organize and complete work within given deadlines.

Benefits

• Competitive wages
• Medical and dental benefits
• 401k plan

Work Environment

This position will be performed primarily in Fairbanks. The noise level in the work environment is usually moderate.