Administrative Assistant

Job Responsibilities

• Answer phones, provide customer service, and maintain log of all calls
• Manage Work-In-Progress (WIP) Board
• Complete FNOL Documentation
• Prepare job paperwork for job crew
• Enter Estimates
• Job File Documentation
• Communications
• Maintain National Accounts Compliance
• Maintain File Systems
• Manage outgoing and incoming calls and emails
• Review and Document updated Bulletins

Job Requirements

• Excellent interpersonal and customer service skills
• Able to handle potentially demanding situations and customers
• Clear and professional communication skills via phone and email
• Able to work alone with minimal supervision
• Able to learn new software, including Xactimate
• Able to successfully complete a background check subject to applicable laws
• Minimum high school diploma or GED

Additional Beneficial Qualifications

• Moderate/Advanced experience with Google/Office Suite
• Familiarity with Xactimate and Xactanalysis Software

Benefits

• Medical, Vision, and Dental insurance after 90 days of employment
• Simple IRA plan with 3% employer match after 1 year
• Paid Time Off
• Overtime pay and yearly bonuses