ADMINISTRATIVE ASSISTANT

Role and Responsibilities

• Act as the first point of contact, delivering exceptional customer service to residents, prospects, visitors, and vendors.
• Manage high-volume phone, email, and in-person inquiries with professionalism and efficiency.
• Support daily resident needs, including work orders and general communication.
• Aid the leasing team with apartment tours, showcasing community features and amenities while ensuring Fair Housing compliance.
• Help coordinate move-ins and move-outs, including applications, lease paperwork, and inspections.
• Perform administrative tasks such as data entry, filing, scanning, and mail distribution.
• Maintain organized office systems to support leasing and management operations.
• Auxiliary in planning and promoting resident events to enhance community engagement.
• Collaborate with vendors and internal teams to schedule services and ensure smooth operations.
• Follow company policies, Fair Housing regulations, and confidentiality standards.
• Provide general support to the leasing office and assist with additional duties as needed.

Qualifications

• Excellent customer service and sales skills.
• High School Diploma/GED.