Administrative Assistant

About the role

Provides administrative and case management support services to the Case Management and operations staff.

Work performed in an office environment or remote office setting. Job performed while sitting.

Responsibilities

• Receives calls from the providers, claimants, Attorneys and Accounts and takes in all necessary and pertinent information or forwards the calls to the appropriate recipient.
• Generates and processes TCM and FBCM correspondence in accordance with departmental policy and procedures.
• Prepares all CM letters and reports received via email or fax in accordance with department policy and procedures.
• Creates letters within 24-48 hours of receipt of request from case manager
• Receives medical records/information from provider, enters information into CASEANYPLACE and forwards to case manager for further direction.
• Enters and sends all necessary documents, i.e. introduction letters, professional authorization letters, visit confirmation letters, medical record requests, etc.
• Contacts adjusters when directed by the Case Manager.
• Enters daily billable time and notes in CASEANYPLACE to correspond with administrative activity that can be captured.
• Performs other administrative assistant duties as assigned.

Skills

• Accountability: Exhibit and drive a sense of urgency, responsiveness and credibility.
• Adaptability: Ability to work effectively in a fast-paced environment while consistently producing error-free work and meeting deadlines.
• Communication: Speak clearly, listen actively and convey information effectively both verbally and in writing.
• Customer Service: Respond promptly to customer inquiries, build relationships of trust and respect, and strive to meet and/or exceed expectations.
• Organization: Demonstrate effective time management, prioritization, and organizational skills.
• Professionalism: Demonstrate positive and effective interpersonal and relationship management skills internally and externally
• Teamwork: Contribute to building a positive team environment, gives and receives feedback, and listens to others’ views.

Education: High School Diploma or equivalent plus up to one (1) year of related experience. Associate or bachelor's degree a plus.

Benefits

Competitive base salary Comprehensive benefits package (healthcare, 401k, PTO, etc.)