Administrative Assistant

About the Role

This position improves workflow control while supporting personalized vacation planning across cruises, honeymoons, groups, all-inclusive stays, and theme-park travel. The role ensures every handoff shows what is complete, what is pending, and who owns the next step within vacation planning support.

Responsibilities

• Coordinate the workflow by routing work to the correct next step.
• Review and track unresolved exceptions through closure.
• Maintain workflow by documenting process issues that repeatedly slow execution.
• Track recurring work, organizing it by owner and status.
• Check incoming requests for completeness.
• Use Cruise Client Support and Administrative Assistance confidently in vacation planning.
• Apply Deadline Management without losing track of exceptions, owners, or deadlines.
• Document Exception Management decisions clearly for team clarity.
• Use sound judgment in Workflow Analysis, escalating when necessary instead of making assumptions.

How Success is Measured

The role is successful when workflow control becomes more reliable and repeated failure points are surfaced before they affect customers, partners, or teammates.

Role Details

Full-time, entry-level position. 100% remote within the United States.

Pay

Base salary: $38,000–$52,000 per year.