Administrative Assistant

About the role

At Long Island Clean Water Service, we are dedicated to providing high-quality water treatment solutions and outstanding service to our local community. As the exclusive water treatment installation contractor for major retail partners including Costco, Lowe’s, and The Home Depot, we pride ourselves on maintaining exceptional operational standards and supporting a collaborative, team-oriented office environment.

We are seeking a detail-oriented, highly organized Administrative Assistant to join our Old Bethpage team. In this role, your primary function will be supporting the Sales Department by managing and maintaining our big-box store web portals. Prompt and accurate record-keeping is vital to this position, as maintaining up-to-date account statuses is essential to preserving our good standing with our store partners. You will report directly to the Sales Manager and work closely with the sales team to ensure smooth pipeline progress from lead receipt to project completion.

Location: Old Bethpage, NY (On-site)

Responsibilities

• Continually monitor, acknowledge, and log inbound leads across all store portals (Costco, Lowe’s, Home Depot) in a timely manner.
• Actively track each customer’s progression through the sales pipeline and update project statuses promptly within the portals and internal systems.
• Generate, prepare, and execute necessary customer and project paperwork as required.
• Communicate professionally with customers as needed to collect details, confirm information, or provide updates.
• Ensure every store portal is fully accurate and up to date at the conclusion of each shift.
• Identify potential bottlenecks or portal compliance issues and report them promptly to the Sales Manager for escalation and resolution.

Qualifications

• Strong comfort level using web portals, web-based software, and CRM tools.
• Experience with retail vendor portals (Costco, Lowe’s, Home Depot) or ServiceTitan is a strong plus.
• Exceptional attention to detail, precision, and promptness in record-keeping to ensure data integrity across all platforms.
• Excellent written and verbal communication skills for customer interaction and direct reporting to management.
• Prior experience in an administrative support or sales-support role within home services (plumbing, HVAC, water treatment, etc.) is preferred, but not required.
• High level of organizational skill, consistency, and dependability for our on-site schedule.

Benefits

• Paid Time Off (PTO)
• 401(k) with Company Match
• Supportive team environment with direct management support and ongoing training

Pay

$22-$25 per hour

Schedule

Part-Time, approx. 30 hours per week