Administrative Assistant

What will your day look like?

Welcome all visitors of the clinic to create an exceptional patient experience with every interaction.

Work in a demanding, fast-paced environment that is frequently adapting to industry standards where you will interact with patients seeking mental health and substance use treatment. Patients can include children as young as three, adolescents and adults 18 and older.

Work with multiple electronic platforms that include our Electronic Health Record (EHR), various web-based systems, and other technology platforms.

• Oversight of all scheduled appointments
• Absorption of medication refill requests from patients and pharmacies
• Preparation of charts and record requests
• Other duties as needed

Support the day-to-day needs of our clinical and medical staff which includes managing, triaging, and supporting administrative responsibilities, using supplemental technologies to support patient and clinical care.

• Insurance and billing disputes
• Scheduling appointments
• Cooking transportation needs
• Speaking to referral sources from courts, schools and/or hospitals
• Other concerns that may arise

Creative problem solving to support the overall operations of the clinic.

Why choose Horizon to build your career?

• Company Culture: At Horizon, we pride ourselves on cultivating an atmosphere of teamwork where all employees feel heard and valued.
• Diversity & Inclusion: We are committed to equity, racial justice, and equal opportunity for all, and strive toward this goal through the work of our Diversity, Equity, Inclusion and Belonging department, frequent trainings, ongoing conversations, affinity groups, and more.
• Trainings, Trainings, and More Trainings: We have an entire team dedicated to your personal development and professional growth.
• Team Building, Connection, and Relationships: At Horizon, we’re more than co-workers, we’re a community. We support each other, celebrate our achievements and milestones together, and have fun together!
• Retirement: We know you want to retire comfortably and we’re here to help! Horizon offers 401(k) AND profit-sharing programs to make sure you’re set for the future.
• Student Loan Assistance: We help pay off our team members' student loans every month. One year after joining, you’ll have been able to pay off an extra $600!
• Paid time off and paid holidays!
• Horizon employees and their families (includes spouses and children up to age 30) are eligible for a 10% discount on their tuition through a partnership with Capella University.

What makes you a great candidate?

• A high school diploma with 2 years of experience within the customer service or behavioral health field required.

Location

This position is located at 699 Hertel Ave, Buffalo NY.

Hours

This is a full-time position. You’ll coordinate a personalized schedule with your supervisor that will meet both the clinic and patients’ needs as well as yours. Our outpatient clinics offer expanded hours Monday – Thursday so we’ll ask you to be available at least 2 evenings per week, but don’t worry about jeopardizing your work-life balance… we can help you create a schedule that works for you, as many locations close early on Fridays!

Compensation

Horizon is consistently evaluating our compensation and benefit packages to ensure we remain competitive. The range of pay for this position is $18.26 - $19.78. Starting pay may be impacted based on experience and education. Compensation adjustments are evaluated annually.

Physical Demands

Associated with this position include: Sitting for extended periods, alternating between standing and sitting, Mobility required with repetitive wrist, hand, and finger movements, Handling light duties, occasionally lifting objects up to 20 pounds.