Administrative Assistant

Department: Casino General & Administration | Reports To: General Manager | FLSA Status: Non-Exempt

About the Role

The Administrative Assistant works directly under the General Manager, providing administrative support to the General Manager and leadership staff. This role acts as the public reception interface, interacting professionally with visitors, vendors, guests, and employees while safeguarding confidential information.

Responsibilities

• Safeguard confidential information regarding financial, customer, operational, personnel, and Tribal matters.
• Provide administrative support to the General Manager and leadership staff, including evaluating and prioritizing requests for leadership time and scheduling needs.
• Organize and maintain executive calendars, meetings, and appointments, building buffer time into schedules and assisting with prioritization.
• Prepare daily briefing packets, including meeting preparation materials, operational reviews, event preparation, and call preparation.
• Coordinate recurring operational and leadership meetings, track follow-ups, and ensure departments provide requested information in a timely manner.
• Prepare agendas, meeting packets, presentations, reports, and executive correspondence; attend meetings as requested and record official minutes, notes, and action items.
• Maintain action-item trackers and follow up with departments on deadlines and deliverables.
• Draft emails, memorandums, letters, reports, and company communications for General Manager review.
• Organize and prioritize incoming communications, routing issues to the appropriate department or leadership staff.
• Assist with preparation of board packets and presentation materials for executive approval.
• Maintain organized filing systems for digital and physical records, including confidential operational and executive files.
• Answer telephones using proper etiquette and greet visitors, vendors, guests, and employees professionally.
• Assist in ordering office supplies, maintain records of supply usage, and ensure office equipment is operational.
• Manage property-wide communications and distribute operational updates as directed.
• Flag urgent Tribal Council, regulatory, compliance, or operational matters to the General Manager.
• Follow up with department heads regarding overdue assignments, reports, or operational requests.
• Facilitate communication between departments to ensure timely completion of projects and initiatives.
• Ensure consistency and professionalism in organizational communication.
• Coordinate interdepartmental communication related to operations, projects, and events.
• Assist in compiling and organizing operational reports, developing spreadsheets, graphs, trackers, and presentation materials as needed.
• Track recurring guest complaints and assist with service recovery follow-up coordination.
• Work with leadership to monitor guest feedback and communication trends.
• Maintain knowledge of all resort, casino, hospitality, entertainment, retail, and operational services.
• Maintain professional appearance, demeanor, and a clean working environment.
• Follow all company policies, departmental procedures, gaming regulations, and confidentiality requirements.
• Work cooperatively with all departments and employees.
• Perform other duties as assigned.

Requirements

• High school diploma or general equivalency diploma.
• Minimum of three years’ work experience in a similar administrative capacity.
• Highly confidential and trustworthy.
• Strong organizational skills with an ability to prioritize and use time effectively.
• Effective interpersonal skills and customer service orientation.
• Accountable, dependable, and reliable.
• Proficiency in Microsoft Word, Excel, and PowerPoint.
• Excellent written and oral communication skills.
• Ability to exercise good judgment and decision-making skills.
• Ability to work and contribute as a team player.
• Must pass a criminal background check and drug screen.

Work Environment

The work environment is fast-paced and requires overall good mental and physical health. Physical demands include:

• Ability to sit for extended periods of time.
• Ability to perform repetitive motion from use of a computer.
• Ability to tolerate various scents, noises, and bright lights.

Preference is given to qualified Native Americans, including members of the Bois Forte Band, other federally recognized tribes, and status Natives born in Canada, pursuant to tribal and federal law.