Administrative Assistant

About the role

Be the welcoming face behind life-changing services! Do you enjoy keeping things organized, solving problems, and helping people? Are you someone who takes pride in providing exceptional customer service while ensuring important administrative and billing processes run smoothly? Family & Children's Center is seeking a full-time Administrative Assistant to join our Viroqua and Revenue Cycle teams.

Responsibilities

• Greeting clients and creating a welcoming, professional experience
• Answering phones, scheduling appointments, and assisting with client inquiries
• Verifying insurance eligibility and collecting required documentation
• Supporting billing, claims, and payment processes
• Entering and maintaining accurate client and financial records
• Aiding in authorizations, referrals, and insurance follow-up
• Preparing reports and completing administrative tasks to support clinical staff
• Collaborating with team members to ensure efficient office operations
• Maintaining confidentiality while handling sensitive client information

Qualifications

• Excellent customer service and communication skills
• Enjoying working in a fast-paced, team-oriented environment
• Highly organized with exceptional attention to detail
• Comfortable managing multiple priorities while maintaining accuracy and timely turnaround
• Experienced in medical office administration, insurance billing, healthcare revenue cycle, or related administrative work
• High school diploma or equivalent required; additional education and experience in business, healthcare administration, accounting, revenue cycle, or related field is a plus!

Why Join Family & Children's Center?

• Competitive, market-driven pay
• Generous vacation and sick time accruals
• 9 recognized holidays - plus a floating holiday!
• Health, dental, and vision insurance - and supplemental insurance plans to meet all your personal and family needs
• Health Savings Accounts for eligible employees with monthly contributions made by Family & Children's Center
• Life insurance covered at 100% with additional life insurance options available
• 100% paid Employee Assistance Program to ensure our employees are practicing self-care
• 401(K) Savings Plan- FCC will match up to 3% of the employee’s contribution (a 50% match on the first 6%)
• Ongoing training and professional development
• Business casual dress code - dress for your day!
• Supportive leadership and collaborative team culture
• Meaningful work that positively impacts your community!