Administrative Assistant

Location: Lynn • Full-Time (Monday–Friday, 8:30 am–5:00 pm) • 37.5 hrs/wk

About the role

The Administrative Assistant will provide general office supportive services, working closely with all office personnel and clients to enhance our housing services and communications.

Responsibilities

• Serve as the first point of contact with residents and provide a high level of customer service
• Communicate with residents regarding questions or concerns and take steps to resolve issues or refer them to appropriate associates
• Develop forms and systems for office organization and documentation, including inventories, master lists/charts, Outlook calendars, and computer directories of files
• Take and enter accurate work orders and work closely with contractors and maintenance to ensure jobs are handled appropriately and promptly
• Maintain a working knowledge of leasing policies and procedures and assist with leasing and lease renewal functions
• Maintain a working knowledge of company policies, applicable local, state, and federal laws and regulations, affordable housing programs, and other policies to ensure compliance
• Provide general office support, including typing, filing, copying, faxing, collating, maintaining computer and hard files, answering multi-telephone lines, and managing office inventory
• Order authorized office supplies, arrange for repairs and servicing of office equipment, accept and review rental applications, maintain and update waiting lists
• Schedule appointments, prepare routine correspondence, screen and distribute incoming mail, and deliver correspondences to apartments as needed