Administrative Assistant

About the Role

The Community Service Board of Middle Georgia's adult outpatient program is seeking a qualified individual to serve as a Secretary. The selected candidate will be a professional with strong communication skills and exceptional customer service in a busy, fast-paced environment. This role requires superior organizational skills, the ability to multi-task, and prioritize daily activities.

Responsibilities

• Coordinate follow-up appointments, labs, referrals, and document all non-billable coordination with the MD/NP.
• Provide Treatment Engagement services, including orientation, consents, scheduling initial appointments, completing GIRPP documentation, and billing.
• Answer phones, route calls, and communicate messages appropriately.
• Monitor treatment plans, authorizations, and BPS expiration dates to ensure updates are completed before MD/NP appointments.
• Assist with scanning, EMR documentation, scheduling, and Performance Monitoring entries.
• Complete appointment reminder calls, document outreach, and reschedule missed appointments within 48–72 hours.
• All other duties as assigned.

Requirements

• High School Diploma/GED Equivalent
• Valid Georgia Driver’s License
• Effective verbal and written communication skills
• Strong interpersonal skills and the ability to work effectively with diverse communities
• Ability to work independently and in collaboration with others
• Experience with Microsoft 365 Office Products
• Ability to organize, prioritize, and meet deadlines

Preferred Qualifications

• Previous administrative or secretarial experience
• Previous experience in a healthcare setting

Benefits

• Medical, Dental, and Vision Plan Options
• Generous Paid-Time Off Policy with Flexibility
• 401(k) Plan with Company Match
• Short- and Long-Term Disability Plans
• Access to Employee Assistance Program (EAP)
• Paid Training Time
• Opportunities for Career Growth and Advancement
• Paid Lunch Breaks* (for select positions assisting individuals with eating needs)

At this time, CSB of Middle Georgia will not sponsor a new applicant for employment authorization for this position.

*Final pay rate will be dependent on a combination of qualifications such as experience and education.