Administrative Assistant

About the role

Join our DYNAMIC team at Bickford Senior Living as a Concierge! The Concierge provides great customer service and support at the front desk of the Branch, greeting visitors and answering the phone in a way that represents Bickford’s culture and commitment to our residents. “There is no higher calling, no greater purpose than a caregiver. Somehow, we’ve come to believe that caregiving is just for some of us and not all. Yet, at our core, we are all made to love, connect, to extend ourselves in service to others. The question is… do we have the will to love, do what it takes, and risk ourselves in caring, even when the burden is great? In times of happiness and sadness, we are that caregiver” – www.bickfordseniorliving.com/caregivers-manifesto

Responsibilities

• Provide excellent customer service in a friendly and professional manner to all residents, families, and guests of the Branch.
• Answer incoming phone calls with a high degree of professionalism.
• Route calls to the appropriate departments, ensuring proper documentation and follow-up.
• Answer questions and help residents, families, and visitors.

Qualifications

• High school diploma or GED required.
• Proficiency in computer skills, Microsoft Office (Windows, Outlook, Excel), with the ability to learn new applications.
• CPR and First Aid certifications are required or willingness to obtain.
• Ability to handle multiple priorities.
• Possess written and verbal skills for effective communication.
• Competent in organizational and time management skills.
• Demonstrates good judgment, problem‑solving, and decision‑making skills.

Benefits

• Full‑time employees are eligible for all benefits (medical, dental, vision, and voluntary products).
• Part‑time employees (29 or fewer hours per week) are eligible for Voluntary Life, Voluntary Short‑Term Disability, Voluntary Long‑Term Disability, Accident, Critical Illness, Identity Protection, and Cyber Monitoring.
• Benefits start on the 1st of the month following 30 days of employment.
• Prescription savings plans.
• All employees are eligible for 401(k) with employer match.

Pay

Pay available daily.