Administrative Assistant

About Above Expectations

We provide person-centered residential services for individuals with intellectual and developmental disabilities across Delaware. Our team celebrates small wins, creates big opportunities, and shows up every day ready to make a difference.

What You'll Do

• Front Desk & Guest Experience
• Welcome and support staff, visitors, families, and new hires with professionalism and warmth
• Answer and transfer phone calls, screening when necessary
• Answer the door and greet visitors, ensuring a positive and organized entry experience
• Maintain the visitor log and provide front-desk coverage throughout the day
• Keep the reception area, waiting room, conference room, and kitchen clean, organized, and inviting
• Administrative & Office Support
• Provide administrative assistance to HR, Finance, Program, and other departments
• Maintain filing systems; create, organize, and file documents as needed
• Retrieve information from records, emails, minutes, and other documents; prepare summaries when requested
• Respond to administrative inquiries and help resolve questions
• Aid new hires with electronic onboarding to ensure a smooth and supportive start
• Schedule meetings, manage calendars, and coordinate appointments for managers or supervisors
• Record and distribute meeting minutes or other required documentation
• Order office supplies, track inventory, and ensure essential items are always stocked
• Cook up office equipment needs and partner with the IT department when issues arise
• Document, Data, & Process Management
• Create and maintain file folders for staff, program, and administrative needs
• Obtain, distribute, and close maintenance requests for residential homes
• Obtain supply lists from group homes and ensure accurate tracking
• Receive, sort, and deliver mail
• Track and issue company equipment, ensuring logs are accurate and up to date
• Events, Engagement, & Other Support
• Lead and coordinate the Events Committee, overseeing engaging activities and celebrations for both the individuals we serve and our staff
• Receive and deliver office or home supplies as needed
• Perform light housekeeping tasks to maintain a professional office environment
• Jump in to support special projects and “other duties as assigned” to contribute to the overall success of the organization

Who You Are

• Strong interpersonal skills with the ability to greet and support staff, visitors, and families with warmth and professionalism
• Excellent communication skills, both written and verbal
• Hightly organized with the ability to manage multiple tasks, priorities, and deadlines
• Previous experience in an administrative, receptionist, or office support role
• Comfortable using technology, including Microsoft Office, email platforms, electronic onboarding systems, and digital record-keeping
• Strong attention to detail and accuracy in managing documents, files, and records
• Able to maintain confidentiality and handle sensitive information appropriately
• A proactive mindset — you anticipate needs, take initiative, and follow through
• Reliable, punctual, and committed to supporting day-to-day office operations
• Customer service–oriented with a positive and solutions-focused attitude
• Experience coordinating events or activities (a plus, but not required)
• Able to adapt to changes and support a fast-paced, mission-driven environment
• A High School Diploma or GED required

Schedule, Work Environment & Physical Expectations

• Schedule: Monday–Friday
• Hours: 8:00am–4:30pm
• Flexibility: Occasional after-hours support may be needed during special events for the individuals we serve
• Onsite Coverage: This position requires in-person attendance to provide consistent front desk and office support

What You’ll Love About Working Here

• Weekly pay to help you stay on top of your financial goals
• Comprehensive benefits for eligible employees, including medical, dental, and vision coverage
• 401(k) with employer match after one year of service (eligibility requirements apply)
• Paid time off for eligible employees to support work–life balance
• Company-paid life insurance, with voluntary options for additional coverage (for eligible employees)
• Optional short-term and long-term disability coverage for added peace of mind
• A meaningful role where your work directly supports the individuals we serve and the team around you
• A warm, mission-driven culture focused on teamwork, growth, and doing what’s right
• Opportunities to learn, grow, and make a positive impact every day

Equal Employment Opportunity and ADA Accommodation Statement

Equal Employment Opportunity and ADA Accommodation Statement
Above Expectations is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, genetic information, or any other protected characteristic under applicable federal, state, or local law.
Above Expectations is committed to ensuring equal access and opportunities for individuals with disabilities. If you require a reasonable accommodation during the application or hiring process, please contact our Human Resources department so we can assist you. We will work with applicants to meet their accessibility needs in accordance with the Americans with Disabilities Act (ADA) and applicable state laws.