Administrative Assistant 1

At Child Support Services, we help the families of Iowa successfully navigate and understand the importance of providing both financial and emotional support for their children by building relationships with the parents to ensure they are successful. We're seeking an exceptional individual who is respectful, positive, and passionate about supporting families throughout their child support journey.

About the role

This position is in the EPICS Office. This is a full-time opportunity, Monday – Friday with hours from 8:00 AM - 4:30 PM. Upon successful completion of the training period and with management approval, this position offers a possible hybrid work opportunity, working from home and office as scheduled. The role requires a driver’s license and the ability to travel on occasion.

The office is located near shopping, gas, medical, and banking services in Waterloo, with quick driving access to multiple restaurant options. Fitness centers are within short driving distance, and sidewalks provide easy access. Free on-site parking is available.

Responsibilities

• Obtain information from a wide variety of sources including written materials, telephone conversations, and computer databases, and read and interpret the information as it pertains to the Child Support Services Program.
• Read and comprehend complex instructions including federal, state, and local laws, policy, and procedures applicable to the Child Support Services program and apply it to child support casework.
• Provide customer service and interact with people of various social, cultural, economic, and education backgrounds for the purposes of managing assigned casework and providing quality customer service to internal and external customers.
• Analyze information objectively; use sound judgement and critical thinking to make reasoned decisions.
• Sort, scan, and index physical mail and retrieve electronic mail from the e-mail system.
• Respond to customer inquiries and provide detailed or complex answers verbally and in writing.

Requirements

• Strong critical thinking skills and the ability to execute complex tasks independently.
• Customer service experience, including de-escalation of conflictual or adversarial situations.
• Excellent oral and written communication and report composition.
• Ability to work in a team, collaborate, and consult with others.
• Experience managing multiple deadlines.
• Extreme accuracy in mathematical calculations and timelines.

Qualifications

Applicants must meet at least one of the following minimum requirements:

• Graduation from an accredited four-year college or university with a bachelor's degree in any field.
• A total of four years of education (as described above) and/or full-time experience in accounting, secretarial, or office support work involving:
  • Collecting, compiling, reporting, examining, and/or editing numerical data.
  • Coding and qualifying people for benefits, licenses, or other transactions.
  • Preparing and keeping budgetary accounts and projections.
  • Organizing and implementing office support operations.
  • Advising on procedural processes.
  • Other work that provided direct support and exposure to substantive agency programs.

  Note: One year of full-time experience is equal to 30 semester hours of education.

• Current, continuous experience in the state executive branch that includes experience equal to 12 months of full-time work as a Secretary 2, Clerk Specialist, Public Service Supervisor, Accounting Technician (any level), Purchasing Assistant, or Human Resources Technical Assistant.

This position requires the completion and successful passing of a level 5 FBI background check, including fingerprinting.

Benefits

• Health, Dental, and Vision Coverage: Affordable health and dental insurance packages with outstanding coverage.
• Paid Time Off: Vacation (96 hours/year to begin, increasing with years of service), sick leave (144 hours/year), and paid holidays (9 days/year).
• Retirement Plans:
  • IPERS: Employees contribute 6.29% and the State of Iowa contributes 9.44%.
  • Retirement Investors Club (RIC): The State of Iowa matches dollar for dollar up to $75/month.
• Flexible Spending Accounts: For medical and dependent care expenses.
• Insurance Coverage: Life insurance and free long-term disability insurance.
• Employee Assistance Program: Resources and support for personal and professional challenges.
• Employee Discount Programs: Discounts on a variety of goods and services.