Administrative and Technical Specialist

Key Responsibilities

• Serve as the primary point of contact by phone and email for client communication and support, ensuring a high level of service and satisfaction.
• Oversee client invoicing, ensure billing accuracy, and provide reports to management as directed.
• Prepare, analyze, and distribute internal and client-facing reports as needed.
• Provide lab staff with key information from clients to support sample throughput.
• Opportunity to assist or assume responsibilities related to HR administration, depending on skills and interest.
• Perform basic laboratory support tasks (aliquoting, labeling, storage) under established SOPs, including preparation of samples for analysis and running routine quality checks (reagent inventory, balance verification, etc.). Accurately document results in laboratory logs or electronic systems.

Qualifications

• Bachelor’s degree in Business Administration or a related field. Candidates with STEM degrees will be considered, provided they possess relevant office management experience.
• 5+ years of experience in administrative operations, client services, or a similar role.
• Basic laboratory experience preferred.
• Proficiency in Microsoft Office (Word, Excel, Outlook, Teams).
• Strong communication, organization, and time management skills.
• Reliable, self-motivated, and able to work independently with minimal supervision.