Administrative Analyst

About the role

The City of Alexandria’s Finance Department is seeking a precise, thoughtful, and customer‑service oriented Administrative Analyst to support the day‑to‑day operations of the City’s real‑property assessment operation. The role serves as the link between the public and the City, keeping residents and businesses informed of changes to assessed property values and providing accurate, timely responses. The analyst also checks the quality and accuracy of data in the Real Estate Division’s software systems, requiring skill with complex financial software, fast and accurate data entry, and flexibility to adapt processes as technology evolves.

Responsibilities

• Maintain accurate and well‑organized files, both legacy paper files and electronic files using Laserfiche, the City’s electronic file storage solution.
• Update data in the Real Estate Division’s two assessment software systems, RealWare and REAVCS, based on changes approved by appraisal staff.
• Process daily mail, flagging critical correspondence, routing routine requests, and answering common questions personally.
• Produce daily correspondence related to changes in the assessed values of Alexandria residents and businesses’ properties.
• Utilize Crystal Reports to execute daily change reports comparing data in the two computer systems, identify errors, and determine the staff member responsible for addressing them.
• Assist the public—in‑person, by phone, and via email—with general questions about property assessed values.
• Coordinate the division’s two large annual public mailings (Assessment Notice and Income and Expense Statement) in collaboration with senior finance leadership.
• Support the annual Board of Equalization process, including temporary Board Clerk duties, scheduling, document production, and day‑of coordination.
• Perform related work as required.

Requirements

• Completion of college‑level courses in English, report writing, arithmetic, and bookkeeping.
• At least three years of experience performing responsible clerical or technical work at a level equivalent to Administrative Support IV (GS‑10), or an equivalent combination of experience and training that provides the required knowledge, skills, and abilities.

Preferred Qualifications

• Experience performing high‑volume, accurate data entry.
• Experience managing a professional computer system (e.g., work order or timekeeping systems).
• Experience performing mail merges.
• Experience transitioning filing systems from paper to electronic format.
• At least two years of college coursework or equivalent experience in clerical, accounting, or technical work.
• Thorough knowledge of office management procedures and office equipment.
• Ability to maintain financial and statistical records.
• Ability to make mathematical computations quickly and accurately.
• Ability to properly interpret and apply City, State, and Federal codes, laws, and procedures.
• Strong verbal and written communication skills.
• Ability to make decisions and exercise resourcefulness when confronting new problems.

Skills

• Knowledge of modern office management best practices.
• Knowledge of complex professional computer system management, including data entry, report generation, error identification, and ensuring accounts balance.
• Skill in accurate, timely data entry.
• Proficiency with Microsoft Excel (tables, SUM functions).
• Proficiency with Microsoft Word (including mail merge).
• Proficiency with Adobe Acrobat (including OCR).
• Effective time management and prioritization in high‑volume environments.
• Ability to maintain logical, well‑organized paper and electronic files.
• High‑quality, responsive customer service and de‑escalation skills.
• Ability to read and explain government documents and regulations in plain language.

Pay

The hiring salary range for this position is $44,381.74 to $59,453.16, based on qualifications and experience.