Admin Representative, Patient Services

What You’ll Do

• Delivers a best in-class patient experience through timely, accurate, and professional follow-up and resolution to patient complaints, problems, issues, and general inquiries.
• Provides detailed documentation and reports of customer complaints, issues, interactions, actions taken, and results in appropriate system(s).
• Independently resolves or escalates issues affecting patient complaints and issues to the Patient Services Manager.
• Assists patients in responding to complaints, problems, and general inquiries in a timely, responsive, and efficient manner.
• Facilitates the resolution of patient clinical issues with the Patient Services Manager.
• Performs communication and follow-up processes related to customer service and ensures such activities are submitted timely, tracked, trended, and reported to key stakeholders.
• Tracks trends of patient service encounters and recommends resolutions for the Patient Services Manager.
• Maintains an understanding of services provided by providers in each region.
• Completes patient, insurance, and third-party records requests within designated deadlines.
• Performs other duties as needed and assigned by the Manager.

What You’ll Bring To The Team

• Knows, understands, incorporates, and demonstrates the Great Expressions Mission, Vision, and Values in behaviors, practices, and decisions.
• Maintains a working knowledge of applicable Federal, State, and local laws and regulations, Great Expressions Compliance Program and Code of Conduct, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical, and professional behavior.
• Efficiently types, talks, and navigates multiple healthcare platforms and reference material at the same time to assist the patient in a timely manner.
• Works well in a team-oriented environment.
• Has excellent organizational and time management skills.
• Has excellent written and verbal communication skills.
• Preferred previous dental or medical billing experience.
• Proficient in Microsoft Outlook and Excel.

About GEDC

Since 1982, Great Expressions has been at the forefront of dental innovation, setting the standard for exceptional care and unforgettable patient experiences. Now, we're entering a new era of transformation, and we want you to be a part of it. Our recently appointed leadership team brings over a century of collective dental expertise and is backed by dynamic investment support to pave the way for groundbreaking changes. We're channeling our resources and energy into revolutionizing our technology platform, expanding service offerings, and creating a personalized patient experience that goes beyond the expected. At Great Expressions, we're not just transforming dentistry; we're investing in the growth and development of our team. Join us and be a part of a career that blends innovation and professionalism, where your contribution shapes the future of dental excellence.

GEDC is committed to diversity and inclusion and is proud to be an equal opportunity employer. All qualified applicants are welcomed and encouraged to apply.