Admin MA

Responsibilities

• Processing Patient Messages
• Understanding and escalating patient issues as necessary to AARA Provider(s)
• Liaising with patient(s) to ensure medications are authorized, ordered and available for pickup
• Liaising with Provider(s) to ensure reviews are completed and relevant information is communicated with the patient as required
• Ensuring all communication and messages are HIPAA compliant
• Processing Assessments / Documentation
• Ordering lab/radiology assessments
• Escalating abnormalities to Provider(s) for assessment
• Facilitating provision of medical records to patient or third party as required
• Verifying Prior Authorizations
• Liaising with Prior Authorizations department to facilitate the provision of assessment, medication and/or infusion orders
• Processing Medication Refills / e-Refills
• Facilitating medication refills under Provider guidelines and parameters
• Ensuring validity of refill request and escalating concerns to Provider(s)
• Preparing approved requests for Provider signature
• Follow up Tasks
• Cleaning all Provider charts to ensure all pending assessments and/or documentation is in place prior to follow-up appointment

Requirements

• Essential: Proven, successful experience in supporting medical professionals
• Essential: Excellent verbal and written communication skills
• Essential: Proficient in the use of computer applications, including detailed experience with at least one EHR system
• Essential: Familiarity with insurance billing and medical coding
• Essential: Proven multi-tasking proficiency
• Mandatory: Must be personable and professional
• Mandatory: Must be able to handle a stressful workload with changing priorities
• Desirable: Experience in a role focused on liaising between patient and Provider / Healthcare Organization
• Desirable: Experience in utilizing EHR system