Admin Lead - Joliet

About the role

The role involves accepting and scheduling customer inbound orders to ensure customer satisfaction. The position also provides administrative support to personnel in the Outbound Operations Department.

Responsibilities

• Enter customer orders and scan/index documents as required.
• Schedule the delivery of customer loads.
• Properly document orders in computer and update customer contact information.
• Maintain communications with customers regarding changes in delivery schedules and potential service failures.
• Handle all billing for the Inbound Department.
• Train associates on tasks such as creating outbound paperwork, filing systems, billing functions, accuracy verification of inbound, and AIB standards.
• Communicate customer problems, leads, and inquiries to the appropriate personnel.
• Maintain confidentiality of company information.
• Recommend improvements and implement approved improvements.
• Update reports as required by operations manager and COO.
• Aid local dispatcher in updating Tee Cards.
• Other tasks as assigned by manager.

Qualifications

• Basic office clerical skills.
• Must be able to type at least 40 wpm.
• 3-4 years of clerical experience.
• Basic transportation/logistics experience.
• High School Diploma or GED preferred.
• Knowledge of Business Operating Systems, Internet software, Word Processing, and Spreadsheet software.