ADMIN-GEN - Client Retention Coordinator - Temporary

Help us provide hope, opportunity, and voice to thousands in our region by joining our team! All candidates are welcome to apply, especially those with diverse lived experiences who bring their perspective, personal identities, and history. We strongly encourage candidates who represent Asian & Native Hawaiian/Pacific Islander, intersectional communities to submit applications, including those who identify as LGBTQIA+, Transracial Adoptee, justice-involved, multi-racial, multi-lingual, with all abilities, South Asian, or part of other underrepresented communities.

About ACRS

Since 1973, Asian Counseling and Referral Service (ACRS) has been working toward social justice and offering a broad array of behavioral health programs, human services, and civic engagement activities for Asians, Pacific Islanders, and other underserved communities in King County and beyond.

Mission: ACRS is a social justice organization that promotes the health and well-being of Asians and Native Hawaiian/Pacific Islanders (A&NH/PIs) and other communities by providing and advocating for responsive community-based services.

Vision: Hope, Opportunity, and Voice for All

Values: We are rooted in our Social Justice history and practice and advocate for and with those who are farthest from hope and opportunity. Our actions are Client-/Community Centered. We believe belonging is essential. Compassion is at the heart of our work and approach.

Responsibilities

• Lead the development and coordination of client retention activities by planning, organizing, and guiding next steps across internal programs and external partners, ensuring timely client outreach, eligibility support, documentation compliance, and continuity of coverage efforts.
• Serve as a subject matter resource on Medicaid eligibility and redetermination requirements.
• Track and analyze data on outreach, placements, compliance, and outcomes. Provide regular reports to leadership on program status and risks.
• Participate in community coalitions and partner convenings.
• Identify and contact clients who may be subject to new Medicaid requirements.
• Conduct individual screenings to determine eligibility or exemptions (e.g., disability, caregiving, pregnancy). Provide clear, culturally responsive education on requirements, timelines, and reporting expectations.
• Support impacted clients in completing timely eligibility redeterminations under new 6-month schedule. Maintain accurate records of client interactions, eligibility status, and engagement.
• Assist clients with collecting, organizing, and submitting required activity documentation. Track deadlines, coordinate with internal staff, and follow up with clients to prevent noncompliance or coverage loss.
• Monitor client compliance status and escalate issues as needed.
• Develop and maintain a database of qualifying activities including employment, training, education, and community service. Match clients with appropriate opportunities based on skills, needs, and eligibility.
• Coordinate with external partners (community organizations, workforce programs, etc.). Support onboarding and help resolve participation barriers.
• Attend all agency, program, and team meetings, in-service trainings, and supervision.

Requirements

• Bachelor's degree required with focus in business administration, human or social services, public administration, law, and/or project management preferred; AND two (2) or more years of experience in project management and direct client services.
• OR High school diploma or equivalent AND five (5) or more years of experience in project management and direct client services.
• Demonstrates respect and sensitivity when working with individuals from diverse cultural, racial, linguistic, and socioeconomic backgrounds.
• Maintains a welcoming and professional attitude with staff, clients, and visitors in all interactions.
• Contributes to a safe and inclusive environment in support of the agency’s equity, inclusion, diversity, and belonging values.
• Demonstrated ability to navigate complex public systems, including government portals and enrollment processes, to resolve client cases and secure outcomes.
• Ability to effectively communicate with individuals with diverse backgrounds and perspectives.
• Proficient customer service skills with a strong emphasis on empathy, compassion, understanding, and patience.
• Ability and commitment to maintaining confidentiality.
• Exceptional follow-through and attention to detail required.
• Strong analytical and critical thinking skills.
• Excellent verbal and written communication skills. Documenting and reporting skills.
• Effective ability to navigate a computer. Competency in using Microsoft Office (with at least intermediate skills in Microsoft Excel and Word), at least intermediate skills in Adobe Acrobat (particularly InDesign), and other relevant software for word processing, calendaring, e-mail, and data entry.
• Proficient in navigating Learning Management Systems (LMS) platforms. Able to efficiently research and perform various tasks using the internet.
• Must have reliable transportation. If using a personal or agency vehicle to fulfill job duties, must have a valid driver’s license and be insurable under ACRS’s auto policy. If using personal vehicle, must have current auto insurance.
• Follows all agency policies and procedures as outlined in the Employee Handbook.

Benefits

• ACRS pays 100% for employee-only HMO/Virtual Plus medical benefits. Additional options are covered anywhere from 75% to 85%.
• Dental & Vision insurance are available at a very minimal cost.
• ACRS pays 100% of your life, AD&D, and long-term disability insurance on or coinciding with your date of hire.
• Employer-paid ORCA card and vanpool program. Free on-site parking available at Main Office.
• Paid Time Off (After 60 days): 6 hours of sick leave, accrued monthly from day 1, available to use once accrued, no waiting period. 13 paid holidays annually.
• IT equipment provided, with telecommuting reimbursement available.
• 403b Retirement Savings Account eligibility.
• Simplified Employee Pension available after 2 years.
• Employee Assistance Program.

Pay

Pay range is between $65,100 to $70,900 annually. Can increase based on experience.

Schedule

Mon-Fri, no weekend work! This position is hybrid, with work divided between remote and on-site locations. Approximately 90% of the work will be performed remotely (telecommuting), while the remaining 10% will be conducted on-site. These hybrid work expectations are subject to change at the agency’s discretion.

This temporary position is currently funded through December 31, 2026. Continuation beyond that date is contingent upon a review of available funding and approval of an extension.

Working Conditions

• The position requires regular mobility within the office or workspace, may involve sitting for extended periods throughout the day, and the ability to handle objects, tools, or controls.
• Occasional lifting or moving of up to 20 pounds may be required.
• Involves tasks where visual acuity is beneficial.
• The noise level in the on-site work environment is moderate.