Admin Associate - SOM Psychiatry

Responsibilities

• Expedites non-routine purchases for departments as delegated.
• Maintains inventory of supplies.
• Trains others using verbal and written communication.
• Performs more complex scheduling of providers, staff, facilities, home care and/or patients.
• Captures and maintains basic financial records.
• Prepares and maintains complex forms, reports, presentations and other documents.
• Creates, proofreads or edits correspondence and documents for internal and external circulation.
• Procures and files records, researches lost or missing records, and posts information to records or ledgers.
• Checks records to verify accuracy and compliance with rules and procedures.
• Serves as a second level of response to customer inquiries and complaints.
• Registers patients and completes encounter forms.
• Collects patient payments and insurance information and makes proper referrals to financial departments.
• Verifies eligibility with insurance companies.
• Represents UNCHCS with internal and/or external entities.

Requirements

• High School diploma or GED.
• No licensure or certification required.
• One (1) year of clerical or administrative experience.

Qualifications

• Customer Focus: makes the customer and their needs their top priority and goes the extra mile to satisfy their customers.
• Demonstrates the ability to resolve customer problems.
• Technical expertise: understands the technical aspects of one’s job.
• Effectively uses Microsoft office products in order to produce reports and documents.
• Coachability: Receptive to feedback, willing to learn and embraces continuous improvement.
• Accountability: Manages performance to meet expected results.
• Fiscal responsibility: Understands the insurance process and seeks to make the best decision/referral in the interest of the customer.
• Conflict Resolution: Uses appropriate interpersonal styles and methods to reduce tension or conflict between two or more people.

Benefits

UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities.

All interested applicants are invited to apply for career opportunities.

Please email applicant.accommodations@unchealth.unc.edu if you need a reasonable accommodation to search and/or to apply for a career opportunity.