Adjustor I

Pay Range: $18.50 - $20.81

About the role

Responsible for contacting customers with delinquent consumer and residential mortgage accounts. Researches, maintains and processes account transactions. Recommends foreclosure, repossession, and/or accounts for legal action. Works with internal and external customers and branch personnel to resolve problems or answer questions that may arise. Researches lost or mis-posted payments for customer accounts. Reviews collateral prior to any actions the Bank may take. Reviews problem accounts with supervisor and/or department manager. Prepares reports and maintains appropriate files as needed.

Responsibilities

• 80% Contact past due consumer and residential mortgage customer accounts for payment.
• 10% Recommend accounts for foreclosure, repossession, and legal. Research accounts for lost or misapplied payments. Review problem accounts with supervisors and/or department manager as required. Ensure timely procedures are met to exercise the Bank’s rights.
• 5% Prepare reports and maintain appropriate files as needed.
• 5% Other duties as assigned.

Requirements

• High School Diploma or GED.
• Customer service experience preferred.

Skills

• Good communication skills.
• PC skills with proficiency in Word and Excel.
• Ability to negotiate.

Schedule

Some evening hours required.

Physical Requirements

• Communicate effectively with internal and/or external customers.
• Stationary 75% of time or greater.
• Move objects up to a maximum of 10 lbs.

Benefits

For Full-Time Employees:

• Generous Paid Time Off: At least 22 days annually, prorated in the year of hire.
• Parental Leave: Six weeks of paid leave at 100% of your salary.
• Comprehensive Medical Coverage: Includes employer contributions to HSA for High Deductible Health Plan participants.
• Dental and Vision Coverage: Ensuring your overall health and well-being.
• Flexible Spending Accounts: For healthcare and dependent care expenses.
• Employer-Paid Disability Coverage: Both short-term and long-term, with an option to purchase additional long-term coverage.
• Life Insurance: Employer-paid basic life insurance, with an option to purchase supplemental coverage.
• Voluntary Benefits: Including hospital, accident, and critical illness coverage.
• Retirement Plans: Benefit from a 401(k) plan with employer matching, an optional Roth 401(k), and a pension plan.
• Adoption Assistance: Supporting your growing family.
• Tuition Reimbursement: Invest in your education and career growth.
• Employee Assistance Program (EAP): Access to support and resources.
• Pet Insurance: For all your furry friends.
• Financial and Banking Services: Various banking services benefits and financial planning assistance.

For Part-Time Employees Working 20+ Hours/Week:

• Medical Coverage: Includes employer contributions to HSA for High Deductible Health Plan participants.
• Dental and Vision Coverage: Ensuring your overall health and well-being.
• Voluntary Benefits: Including hospital, accident, and critical illness coverage.
• Generous Parental Leave: Six weeks of paid leave at 100% of your salary.

For All Part-Time Employees:

• Retirement Plans: Benefit from a 401(k) plan with employer matching, an optional Roth 401(k), and a pension plan for employees who work at least 1,000 hours in a calendar year.
• Paid Sick and Safe Leave: For your health and safety.
• Employee Assistance Program (EAP): Access to support and resources.
• Financial and Banking Services: Various banking services benefits and financial planning assistance.

Why Work Here

• Wellbeing: We value and support your wellbeing by offering generous time-off policies, wellness initiatives, and flexible work arrangements.
• Community Involvement: Through volunteer service and charitable partnerships, we empower our employees to make a positive impact beyond the workplace.
• Culture: We believe in creating a workplace where every voice matters and every team member feels empowered to contribute. With supportive leadership, we foster an environment where employees are connected, inspired, and valued.
• Career Development: Whether you’re just starting your career or serve in a senior leadership role, your growth and development are our priority. We provide a wide variety of development programs and tools for you to reach your full potential.
• Total Rewards: We recognize and reward your contributions with competitive compensation, comprehensive benefits, and performance-based incentives.
• Business Stability: NBT has built a reputation as a stable financial institution by growing our people and our business, evolving our processes, and managing risk. We've weathered the market's ups and downs for over 165 years, all while charting a well-defined growth plan.