Adjuster Trainee - OKC

Primary Purpose

Investigate insurance claims; obtain all necessary information to evaluate claims and expedite settlement.

Essential Duties and Responsibilities

• Investigate all lines insurance claims within assigned territory and limits of authority; responsible for the accurate and efficient completion of all phases of claims processing from inception to settlement
• Investigate personally and/or in conjunction with Specialist major losses, complex liability/fire damage claims, catastrophe, multiple bodily injury claims and litigation cases
• Obtain (via telephone, correspondence or personal visit) loss reports, insured/witness/claimant statements, medical/police reports, appraisals, repair estimates, etc., as required; take photos as indicated
• Confirm coverage for new claims and set reserves amounts; follow up on necessary information; and record diaries for scheduled review of files; issue payment & correspondence as needed
• Analyze all accumulated data, reports, photos, etc. and evaluate claims; determine coverage and extent of loss/liability; prepare corresponding claims summaries
• Settle claim within limits of authority; issue drafts/checks for claim payment and obtain required liability releases upon settlement; close claims files
• Confer with District Claims Manager regarding complex claims or when potential exposure exceeds settlement authority
• Periodically review all open claims files assigned to adjuster, obtain any necessary information and adjusting reserve amounts as needed
• Travel to county offices as needed. Travel to serve on storm teams to assist with any other catastrophe losses as required
• Maintain company car in serviceable condition; prepare/submit weekly expense account

Competencies

• Analytical - Synthesize complex or diverse information; Collect and research data; Uses intuition and experience to complement data
• Customer Service - Manage difficult or emotional customer situations; Respond promptly to customer needs; Respond to requests for service and assistance; Meet commitments
• Interpersonal Skills - Maintain confidentiality; Keep emotions under control
• Oral Communication - Speak clearly and persuasively in positive or negative situations; Listen and obtain clarification; Respond well to questions; Demonstrate group presentation skills; Participate in meetings
• Written Communication - Write clearly and informatively; Edit work for spelling and grammar; Change writing style to meet needs; Present numerical data effectively; Read and interpret written information
• Business Acumen - Understand business implications of decisions; Display orientation to profitability
• Ethics - Treat people with respect; Keep commitments; Inspire the trust of others; Work ethically and with integrity; Uphold organizational values
• Organizational Support - Follow policies and procedures; Support organization’s goals and values
• Judgment - Display willingness to make decisions; Exhibit sound and accurate judgment; Support and explain reasoning for decisions; Include appropriate people in decision-making process; Make timely decisions
• Planning/Organization - Prioritize and plan work activities; Use time efficiently
• Professionalism - Approach others in a tactful manner; React well under pressure; Accept responsibility for own actions
• Quality - Demonstrate accuracy and thoroughness; Look for ways to improve and promote quality; Monitor own work to ensure quality
• Quantity - Meet productivity standards; Complete work in timely manner; Work quickly & accurately
• Safety and Security - Observe safety and security procedures
• Adaptability - Adapt to changes in the work environment; Deal with frequent changes, delays, or unexpected events
• Attendance/Punctuality - Is consistently at work and on time; Ensure work responsibilities are covered when absent; Arrive at meetings and appointments on time
• Dependability - Follow instructions, responds to management direction; Commit to long hours of work when necessary to reach goals

Qualifications

• Education And/or Experience: Bachelor’s degree from four-year college or university, and/or two to four years related experience and/or training or equivalent combination of education and experience
• Current Oklahoma adjuster license or obtainment of valid Oklahoma adjuster’s license is required

Other Skills and Abilities

• Must have investigative skills and a proven ability to work with people and solve problems
• Ability to manage stress due to high volumes of work, long hours, and dealing with discontented insureds and/or third parties

Physical Demands

• While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle or feel; reach with hands and arms and talk or hear
• The employee is occasionally required to climb or balance and stoop, kneel, crouch or crawl
• The employee is occasionally exposed to moving mechanical parts; high, precarious places; fumes and airborne particles; extreme cold; extreme heat and risk of electrical shock
• The noise level in the work environment is usually moderate

Work Environment

• This is not a remote position
• The employee is frequently exposed to outside weather conditions. The employee is occasionally exposed to wet and/or humid conditions; moving mechanical parts; high, precarious places; fumes and airborne particles; extreme cold; extreme heat and risk of electrical shock
• The noise level in the work environment is usually moderate