ADA Eligibility Specialist

About the role

The ADA Eligibility Specialist is responsible for reviewing ADA paratransit application materials, supplemental intake and professional verification forms, conducting in-person interview for applicants, and performing functional assessments with applicants to determine eligibility for ADA paratransit service. The ADA Eligibility Specialist also supports the General Manager in directing the passenger transit operations.

Responsibilities

• Determines final eligibility based upon the application, interview, functional assessment and any supplemental information
• Conduct in-person interviews to assess mobility capabilities and review any supplemental information provided
• Determine what functional assessments the applicant will be required to undergo
• Provide written eligibility determination documentation to Client within ADA required and contracted time frame
• Reads and interprets ADA paratransit applications, intake forms, and professional verification forms
• Follow up on assessments and professional verification, as needed
• Provide further written documentation to Client upon request
• Aid the leadership team in identifying process improvement opportunities
• Conduct functional physical and/or cognitive assessment with applicants that may include:
• Physical Functional Assessment using an outdoor course
• Physical Functional Assessment using an indoor course
• FactsMMSET
• Inetti Balance and Gait Assessment
• Beck’s Assessment
• Apply information obtained to determine applicant’s capability to independently ride fixed route transportation
• Provide required forms to administrative personnel for data-entry and eligibility letter generation
• Participate in staff meetings with leadership and/or Client
• Participate in community outreach and education as needed
• Participate in initial and on-going training as required by Transdev and Client
• Complete all necessary reports, paperwork and maintain on-going applicant tracking logs and reports for Transdev and Client
• Build rapport and communicate effectively with Transdev and Client personnel to include administrators, management, support staff and applicant while providing high quality customer service
• Participate in appeals process, upon request
• Maintain a positive attitude when interacting with individuals, support Staff and caregivers
• Work with management and the Client to follow through on service issues, troubleshooting problems, concerns, complaints and training

Qualifications

• Bachelor’s degree in Social Services, Rehabilitation, Ancillary Health Care Profession, or a related field
• Willing to accept relevant experience and specialized certifications in lieu of a Bachelor’s degree (Certifications can include: COTA, OT, PT)
• 3+ years of professional experience working with individuals with disabilities
• Experience and knowledge with the Americans with Disabilities Act (ADA) regulations and sensitivity to issues relating to people with disabilities and older adults
• Experience conducting information-gathering relating to ADA Paratransit eligibility
• Intermediate level of proficiency or above with Microsoft Office Suite (Outlook, Word, Excel & PowerPoint)
• Knowledge of the public transportation system & services
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
• Solid interviewing, assessment and observational skills and demonstrated ability to work effectively with a diverse population
• Ability to be trained in administering a standardized evaluation tool and be able to consistently administer and score such a tool according to established protocols
• Ability to clearly communicate their findings and observations on the required database reports and notes, as well as in certification letters
• Desire to learn additional programs
• Excellent organizational and multi-tasking skills
• Ability to work flexible hours
• Ability to adapt to a rapidly changing environment
• Ability to work under limited supervision
• Maintain high level of confidentiality

Benefits

• Vacation: minimum of two (2) weeks
• Sick days: 5 days
• Holidays: 12 days; 8 standard and 4 floating
• Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability