Acute Care Tech II - Observation Unit

About the role

Supports nurses and clinical staff in delivering high-quality, compassionate care to patients with high-acuity needs. Ensures safe, efficient operations and contributes directly to patient outcomes and the overall care experience.

Responsibilities

• Perform and document basic patient care tasks under RN supervision while maintaining required competencies.
• Aid with patient flow and communication using multi-line phones, call systems, and telecommunication devices.
• Maintain a clean, safe care environment; identify and report safety hazards and complete required safety event reports.
• Initiate emergency calls, including Code Blue, Fire, Special Alert, and Rapid Response per hospital protocol.
• Support documentation, medical record maintenance, and computer downtime procedures per TriHealth standards.
• Communicate respectfully with patients, families, and healthcare team members, escalating concerns as needed.
• Ensure equipment and supplies are available, functional, and properly maintained.

Requirements

• Minimum 2 years of high school education.
• Age 17 with work permit.
• BLS for Healthcare Providers certification.
• Reading and math proficiency appropriate for role.
• Experience with multi-line phones, call systems, and pagers.

Qualifications

• Basic Life Support (BLS) for Healthcare Providers certification.
• Hands-on experience in a high-acuity MSICU setting.
• Prior experience in patient care or hospital support environment.

Skills

• Interpersonal communication skills.
• Knowledge of infection control policies.
• Ability to operate and maintain medical equipment.

Benefits

• Comprehensive benefits suite including medical, dental, vision, retirement contributions, paid time off, tuition assistance, and wellness resources.

Pay

TBD

Schedule & Work Location

• FTE: Part Time
• Shift: Days
• Hospital: Good Samaritan Hospital (Observation Unit)
• On-site inpatient role

Job Requirements

• 2 years High School Education (Required)
• Age 17 with work permit
• Reading and math ability appropriate to the position
• Multi-line phone skills, familiar with patient call systems and pagers
• BLS Basic Life Support for Healthcare Providers (BLS) Required

Working Conditions

• Bending - Frequently
• Climbing - Occasionally
• Concentrating - Consistently
• Continuous Learning - Consistently
• Concentration - Consistently
• Conversation - Frequently
• Other Sounds - Frequently
• Interpersonal Communication - Consistently
• Kneeling - Occasionally
• Lifting Lifting 50+ Lbs. - Frequently
• Lifting Pulling - Consistently
• Pushing - Consistently
• Reaching - Consistently
• Reading - Consistently
• Sitting - Frequently
• Standing - Consistently
• Stooping - Frequently
• Talking - Consistently
• Thinking/Reasoning - Consistently
• Use of Hands - Consistently
• Color Vision - Occasionally
• Visual Acuity: Far - Frequently
• Visual Acuity: Near - Consistently
• Walking - Consistently

TriHealth SERVE Standards and ALWAYS Behaviors

• Welcome everyone by making eye contact, greeting with a smile, and saying "hello"
• Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met
• Offer patients and guests priority when waiting (lines, elevators)
• Work on improving quality, safety, and service
• Respect cultural and spiritual differences and honor individual preferences
• Respect everyone's opinion and contribution, regardless of title/role
• Speak positively about my team members and other departments in front of patients and guests
• Value the time of others by striving to be on time, prepared and actively participating
• Pick up trash, ensuring the physical environment is clean and safe
• Show courtesy and compassion with customers, team members and the community