Acute Access Team Lead (Full Time)

About the role

North Country Healthcare (NCH) is a non-profit affiliation of four medical facilities—Androscoggin Valley Hospital, North Country Home Health & Hospice Agency, Upper Connecticut Valley Hospital, and Weeks Medical Center—located in the White Mountains Region of New Hampshire. NCH includes numerous physicians and medical providers at multiple locations, delivering integrated patient care through three community hospitals, specialty clinics, and home health and hospice services. The Acute Access Team Lead provides day-to-day guidance and support to staff involved in registration for acute settings, including inpatient, emergency department (ED), surgical, oncology, and rehabilitation areas. This role ensures the accuracy of patient data, adherence to compliance standards, and delivery of a positive patient experience, while resolving patient concerns, supporting staff training, and maintaining efficient workflow processes.

Responsibilities

• Oversee the daily registration activities within inpatient, ED, surgical, oncology, and rehab areas, ensuring accuracy and efficiency.
• Ensure the accuracy of demographic and insurance information during the registration process.
• Resolve patient concerns effectively and escalate complex issues to higher management as necessary.
• Mentor and support the training and onboarding of new registration staff, fostering their development and integration into the team.
• Monitor and ensure compliance with established workflow procedures and regulatory requirements, maintaining high standards of registration services.
• Performs additional duties as assigned; adheres to facility Values, Service Excellence and Standards of Excellence.

Requirements

• High school diploma or equivalent.
• Minimum of 2 years' experience in acute registration or a similar role within a healthcare environment.

Qualifications

• Associate or bachelor's degree in a relevant field such as healthcare administration, social work, public health, or a related area (preferred).
• Certifications in healthcare access management or practice management (advantageous).
• Association‑accredited Basic Life Support (BLS) course for clinical staff, or Heartsaver CPR AED for nonclinical staff, with regular renewal (up to a three‑month grace period after expiration).
• Demonstrated experience in leading or mentoring staff (desirable).

Skills

• Comprehensive knowledge of acute care workflows and registration processes.
• Strong interpersonal skills to effectively mentor and guide team members.
• Excellent problem‑solving abilities to address and resolve patient concerns.
• Ability to monitor and ensure compliance with workflow and regulatory standards.
• Flexibility and ability to travel between facilities as required.

Pay

The anticipated hourly range for this position is $21.66/hr - $27.07/hr - $29.23/hr. Final compensation will be determined based on the selected candidate's applicable experience, skills, qualifications, and other job‑related factors.