Activity Assistant
Trilogy Health Services, LLC · New Albany, OH · 2 wk ago
AdministrativePart-time
About the role
The role is responsible for managing customer relationships and providing technical support.
Responsibilities
- Manage customer interactions through phone, email, and chat
- Provide technical solutions to customer issues
- Document and escalate complex issues to senior support staff
- Contribute to the development of customer service policies and procedures
Requirements
- Bachelor's degree in Computer Science, Information Technology, or related field
- 2+ years of experience in customer support or technical assistance
- Strong problem-solving and communication skills
- Proficiency in Microsoft Office Suite
Qualifications
- Excellent verbal and written communication skills
- Ability to work independently and manage multiple tasks simultaneously
- Experience with CRM systems is a plus
Skills
- Customer service orientation
- Technical troubleshooting skills
- Adaptability to changing priorities
Benefits
Comprehensive benefits package including health insurance, retirement plans, and paid time off.
Pay
$50,000 - $60,000 annually
Schedule
Full-time position with flexible hours to accommodate customer needs.