Activities and Adventure Guide

Responsibilities

• Creates a guest experience of the highest level of service by utilizing resources and cross-departmental communication.
• Delivers engaging tours and classes to guests professionally with a commitment to excellence.
• Can offer an additional explanation of all general on-property locations and functions, classes, hikes, and lectures/special events while communicating with guests.
• An ability to teach technical skills to guests is required and will be covered in training.
• Completes daily assigned checklists and job duties with a sense of urgency.
• Provides solutions to ensure guest satisfaction with all departments by utilizing full-circle customer service, especially when requests are not immediately met.
• Communicates resort-wide cancellations/changes that may negatively impact guest experience.
• Walks facilities with a critical eye to ensure appropriate cleanliness and guests’ needs are being met.
• Knows all safety and emergency procedures/accident prevention policies.
• Completes other duties as assigned.

Requirements

• Bike mechanic skills preferred.
• Trail building/maintenance skills preferred.
• Prior guest relations experience preferred.
• Strong organizational skills, written and verbal communication skills, and the ability to perform and prioritize multiple tasks is required.
• Computer skills required.
• Previous hotel/resort experience preferred.
• Willing and able to work shifts including weekends/holidays required.
• MEDICAL TRAINING IS PREFERRED.
• Experience in coaching outdoor activities preferred.

Physical Requirements

• Lifting up to 50 pounds
• 80% Standing and Walking
• 20% Sitting
• Hearing and Manual dexterity
• Distance vision 1-3 feet