Acting Lead Supervisor I

About the role

The Lead Supervisor is an integral member of the store leadership team who sets the tone on the sales floor, models Coach’s Selling & Service standards, and drives sales, clienteling, operations, and team development. This role leads by example, provides real‑time coaching, and leverages omni‑channel and virtual selling to maximize productivity and profitability—all while championing an inclusive, equitable, and diverse culture.

Responsibilities

• Create a high-energy, service-focused environment that delivers the Coach Experience.
• Model and coach selling behaviors, including team selling and servicing multiple customers.
• Partner with leadership to adapt strategies, drive category growth, and achieve financial results.
• Hold team accountable for sales and key metrics; use floor supervision to impact productivity.
• Lead omni-channel and virtual selling initiatives, including livestream shopping.
• Drive clienteling and customer data acquisition per Coach standards and legal requirements.
• Act as a trusted fashion advisor; maintain knowledge of collections, trends, and competitors.
• Serve as a brand ambassador internally and in the