Acting Director, Westside Outreach

About the role

The Acting Director will provide oversight and leadership to all outreach teams on the Westside. This includes oversight of four multidisciplinary street outreach teams (Santa Monica Homeless Multidisciplinary Street Team [HMST], Santa Monica C3, and Pacific Palisades and Malibu outreach teams).

Responsibilities

• Leverage partnerships with community health providers/the business community and social service/housing providers to house the homeless people living on the streets of Santa Monica, Palisades and Malibu communities.
• Lead multidisciplinary teams to remove personal barriers to permanent housing.
• Oversee the day-to-day activities of the street-based engagement team members with a focus on clinical care and housing placement.
• Support leadership with morning and afternoon team meetings to ensure continuity of care, outreach plans and organize daily workflow, and delegate work to the leadership overseeing the multidisciplinary teams.
• Oversee the identification of appropriate interim and permanent housing and supportive services, taking into account each individual's physical and cognitive needs.
• Work collaboratively with public, private, and nonprofit sector groups to establish and provide services.
• Promote an environment of continuous quality improvement leading by example, mentoring team members, and maintaining professional and leadership skills.
• Facilitate small and larger team case conference meetings.
• Evaluate crisis situations on an individual basis and determine appropriate triage plan.
• Conduct ongoing trainings to staff on file documents and contract outcomes/goals.
• Generate HMIS reports, locate errors, and provide follow up reports to staff for corrective plan of action.
• Work with Director of Media and Communication on public relations requests.
• Ensure adherence to all funder contract and performance standards.
• Provide individual and team supervision and clinical supervision.
• Conduct annual performance evaluations for all assigned staff and monitors all leaders within the department are conducting annual performance evaluations with their direct reports.
• Oversee and ensure program data collection and timely reporting to compliance and all regulatory bodies that fund the program.
• Develop and implement systems to enhance communication and collaboration with other systems of care within and outside of the program.
• Attend meetings and conferences, prepare written reports, and complete related projects as requested.
• Provide technical assistance and training to Assistant Director, Program Managers and outreach staff in data collection and client file management.
• Attend all meetings requested by funders – HSH, City of SM, Palisades and Malibu.
• Provide oversite regarding hiring and ensure Diverse and Equitable hiring practices to appropriately reflect the diversity of the population served.
• Ensure OSHA reports on completed on a monthly basis.
• Complete all agency and funder required trainings in a timely manner and ensure that staff are also in compliance.
• Perform other duties as assigned.

Qualifications

• Licensed mental health professional (Ph.D., PSY.D., LCSW or LMFT).
• Three (3+) or more years working in social service agency that provided outreach and street engagement services to high acuity individuals with co-occurring disorders.
• Two (2) years of management and supervisory experience working with individuals with mental health issues and/or co-occurring disorders.
• Detail oriented with excellent time management and organization, proficient in written and verbal communication, as well as interpersonal team building, and computer skills.
• Experience working within the public sector is also highly desirable.

Preferred Qualifications

• Licensed for 2+ years.

About The People Concern

The People Concern empowers the most vulnerable among us to rebuild their lives. One of Los Angeles County’s largest social services agencies, The People Concern was formed in 2016 in a merger of two trusted social service organizations based in Los Angeles County, OPCC and Lamp Community. Informed by more than fifty-eight years of work in the community, The People Concern is a leading provider of, and advocate for, evidence-based solutions to the multi-faceted challenges inherent in homelessness and domestic violence. With compassion and profound respect for those we serve, we provide a fully integrated system of care – including outreach, interim housing, mental and medical health care, substance abuse services, domestic violence services, life skills & wellness programs, and permanent supportive housing – tailored to the unique needs of homeless individuals, survivors of domestic violence, challenged youth, and others who have nowhere else to turn. The People Concern’s model of integrated and comprehensive care empowers our participants to navigate the multi-faceted obstacles in their lives, become their best selves, and ultimately, connect with and contribute to their communities.