Acima Store Manager

Key Responsibilities

• Manage and direct the work of all store coworkers on a day-to-day basis
• Motivate, evaluate, coach, and counsel Acima store coworkers including holding coworkers accountable for performing duties and following company policies by issuing discipline up to and including termination
• Nurture, identify, and recommend coworkers for promotion to Store Manager and Assistant Store Manager positions
• Establish partnerships with store personnel to generate referrals and educate them on the rental and lease process
• Train, supervise, and assess coworkers' dedication to exceptional customer service
• Utilize discretion and judgment in day-to-day management duties with respect to store personnel, sales, and customers
• Promptly address and resolve coworker and customer issues and complaints to maintain consistent customer satisfaction and friendly service
• Cultivate a positive work environment to enhance coworker retention and minimize turnover and issues
• Recruit, interview, and hire coworkers for the store
• Establish and track daily and weekly sales objectives
• Supervise and guide coworkers in sales activities
• Facilitate the conversion of rental and lease agreements with customers and potential customers and oversee sales outcomes to ensure revenue growth
• Address challenging accounts requiring managerial intervention
• Authorize customer commitments
• Supervise coworkers in day to day completion of job duties
• Effectively communicate and promote the accessibility, flexibility, and convenience of Acima's leasing services to potential customers
• Education customers on lease terms and delivery protocols, review overdue accounts, and engage with customers to encourage timely payments
• Oversee sales and account operations
• Guide customer interactions on leasing options, ensuring clarity on payment terms and top-notch service

Job Requirements

• Must be at least 18 years of age
• High school diploma or GED
• Individuals with a proven track record of success in retail sales management
• Strong leadership skills with the ability to motivate and develop a team
• Excellent communication and interpersonal skills
• Proficiency in Microsoft Office Suite and other relevant software applications
• Knowledge of inventory management and merchandising principles
• Familiarity with rental or leasing industry practices is a plus
• Organized, with time-management skills and the ability to multi-task
• Ability to work a flexible schedule, including evenings, weekends, and holidays
• Consistent in-person attendance to lead and manage store operations