Acima Sales Manager - Part Time

About the role

The Sales Manager-PT is one of the most influential roles for Acima in the retail partner stores' day-to-day operations. They manage and direct the work of all store coworkers, motivate, evaluate, coach, and counsel them, and train, supervise, and assess their dedication to exceptional customer service. This role also involves recruiting, interviewing, and hiring new coworkers, establishing and tracking daily and weekly sales objectives, supervising sales activities, and guiding customer interactions on leasing options.

Responsibilities

• Manage and direct the work of all store coworkers on a day-to-day basis
• Motivate, evaluate, coach, and counsel Acima store coworkers including holding coworkers accountable for performing duties and following company policies by issuing discipline up to and including termination
• Nurture, identify, and recommend coworkers for promotion to Sales Manager and Assistant Sales Manager positions
• Establish partnerships with store personnel to generate referrals and educate them on the rental and lease process
• Train, supervise, and assess coworkers’ dedication to exceptional customer service
• Enhance coworkers’ sales and account management skills through ongoing training and coaching
• Promptly address and resolve coworker and customer issues and complaints to maintain consistent customer satisfaction and friendly service
• Cultivate a positive work environment to enhance coworker retention and minimize turnover and issues
• Recruit, interview, and hire coworkers for the store
• Train and supervise coworkers in sales activities
• Facilitate the conversion of rental and lease agreements with customers and potential customers and oversee sales outcomes to ensure revenue growth
• Authorize customer commitments
• Supervise coworkers in day-to-day completion of job duties
• Educate customers on lease terms and delivery protocols, review overdue accounts, and engage with customers to encourage timely payments
• Guide customer interactions on leasing options, ensuring clarity on payment terms and top-notch service
• Effectively communicate and promote the accessibility, flexibility, and convenience of Acima's leasing services to potential customers

Requirements

• Must be at least 18 years of age
• High school diploma or GED
• Individuals with a proven track record of success in retail sales management
• Strong leadership skills with the ability to motivate and develop a team
• Excellent communication and interpersonal skills
• Proficiency in Microsoft Office Suite and other relevant software applications
• Knowledge of inventory management and merchandising principles
• Familiarity with rental or leasing industry practices is a plus
• Organized, with time-management skills and the ability to multi-task
• Ability to work a flexible schedule, including evenings, weekends, and holidays
• Consistent in-person attendance to lead and manage store operations