Acima Assistant Store Manager - PT

About the role

At Acima, our mission is to empower individuals and families by providing accessible Lease-To-Own solutions that enhance their quality of life with ease of access to the things they need and want. We are a leader in the Lease-To-Own space, offering customers the ability to acquire their dream products without the constraints of traditional financing. Acima currently partners with over 30,000+ retail partners and continues to grow daily through innovation, integrity, and dedication to customer satisfaction, making us the premier choice for leasing services.

The Assistant Manager‑PT reports to the Store Manager and assists in account management and sales activities while delivering excellent customer service. The role collaborates with Acima retail partners to process credit turn‑down applications and web orders, converting them into Acima credit customers. It also involves reviewing lease applications, promoting and selling Acima's leasing benefits to customers, and driving conversions. This position is performed at a retail partner store location.

Responsibilities

• Driving customer growth through appropriate channels (web, partner stores, walk‑ins)
• Listening, identifying, and fulfilling all customer needs in a timely manner
• Educating customers on Lease‑To‑Own terms, payment terms, benefits, the application process, and the beginning‑to‑end of the application process
• Closing the sales cycle by converting applications that include in‑store and web orders
• Working as a cooperative team member with Acima partner stores in all operational aspects
• Reporting to and communicating with the Store Manager regarding store and coworker activities and performance
• Establishing partnerships with retail store personnel to generate referrals and educate customers on the Lease‑To‑Own process
• Promptly addressing and resolving customer issues and complaints to maintain consistent customer satisfaction and friendly service
• Cultivating a positive work environment to enhance coworker retention and minimize turnover and issues

Requirements

• Must be at least 18 years of age
• High school diploma or GED
• Excellent communication and interpersonal skills
• Proficiency in Microsoft Office Suite and other relevant software applications
• Familiarity with rental or leasing industry practices is a plus
• Organized, with time‑management skills and the ability to multi‑task
• Ability to work a flexible schedule, including evenings, weekends, and holidays
• Consistent in‑person attendance

Physical demands: While performing the duties of this job, the Assistant Store Manager is regularly required to talk and listen to coworkers and customers. The position is highly active and requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing from time to time throughout the day.

Benefits

• Award‑winning culture
• Career growth opportunities
• Weekly pay
• Discounts from Acima partners

Pay

The Assistant Store Manager‑PT position is paid hourly in accordance with Acima's usual payroll procedures. Compensation: $16.62 – $18.96 per hour.

Schedule

This is a Part‑Time position. The days and hours of operation are Monday through Sunday. The days and hours that you will actually work will vary, but will include evenings and weekends.