Acima Assistant Store Manager - PT

About the role

The Assistant Manager-PT role at Acima is responsible for assisting the Store Manager in account management and sales activities while providing excellent customer service experience. This role is performed in one of our retail partner store locations.

Key Responsibilities

• Driving customer growth through appropriate channels (web, partner stores, walk-ins)
• Listening, identifying, and fulfilling all customer needs in a timely manner
• Educating customers on Lease-To-Own terms, payments terms, benefits, the application process, and beginning-to-end of the application process
• Closing the sales cycle by converting applications that include in-store and web orders
• Working as a cooperative team member with Acima partner stores in all operations aspects
• Reporting to and communicating with the Store Manager regarding store and coworker activities and performance

Customer Service

• Establish partnerships with retail store personnel to generate referrals and educate customers on the Lease-To-Own process
• Promptly address and resolve customer issues and complaints to maintain consistent customer satisfaction and friendly service
• Cultivate a positive work environment to enhance coworker retention and minimize turnover and issues

Job Requirements

• Must be at least 18 years of age
• High school diploma or GED
• Excellent communication and interpersonal skills
• Proficiency in Microsoft Office Suite and other relevant software applications
• Familiarity with rental or leasing industry practices is a plus
• Organized, with time-management skills and the ability to multi-task
• Able to work a flexible schedule, including evenings, weekends, and holidays
• Consistent in-person attendance

Physical Demands

• While performing the duties of this job, the Assistant Store Manager is regularly required to talk and listen to coworkers and customers.
• This position is highly active and requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing from time to time throughout the day.

Compensation

The Assistant Store Manager-PT position is paid hourly in accordance with Acima's usual payroll procedures. Compensation: $14.45 - $16.49