Acima Assistant Store Manager

About the role

The Assistant Manager reports to the Store Manager and is responsible for assisting the Store Manager in account management and sales activities while providing excellent customer service experience. The Assistant Manager role collaborates and communicates with Acima retail partners to process credit turn down applications and web orders and convert them into Acima credit customers.

Responsibilities

The Assistant Store Manager reviews lease applications, promotes and sells to customers Acima's leasing benefits, and drives conversions. Key responsibilities include:

• Driving customer growth through appropriate channels (web, partner stores, walk-ins)
• Listening, identifying, and fulfilling all customer needs in a timely manner
• Educating customers on Lease-To-Own terms, payments terms, benefits, the application process, and beginning-to-end of the application process
• Closing the sales cycle by converting applications that include in-store and web orders
• Working as a cooperative team member with Acima partner stores in all operations aspects
• Reporting to and communicating with the Store Manager regarding store and coworker activities and performance
• Establishing partnerships with retail store personnel to generate referrals and educate customers on the Lease-To-Own process
• Promptly addressing and resolving customer issues and complaints to maintain consistent customer satisfaction and friendly service
• Cultivating a positive work environment to enhance coworker retention and minimize turnover and issues

Requirements

To be successful in this role, you must:

• Be at least 18 years of age
• Have a high school diploma or GED
• Have excellent communication and interpersonal skills
• Be proficient in Microsoft Office Suite and other relevant software applications
• Be familiar with rental or leasing industry practices (a plus)
• Be organized, with time-management skills and the ability to multi-task
• Be able to work a flexible schedule, including evenings, weekends, and holidays
• Have consistent in-person attendance

Benefits

Acima offers a range of benefits, including:

• Medical, Dental, Vision, life Insurance
• Supplemental Life Insurance, Spouse/Dependent Life Insurance
• Short Term Disability, Long Term Disability
• Flexible Spending Accounts
• 401(k) Savings Plan with company match
• Paid Time Off
• Legal Insurance, Identity Theft Protection Plan
• Health Savings Accounts, Hospital Indemnity, Critical Illness, Accident Insurance, Limited Purpose Plan

Pay

The Assistant Store Manager position is paid hourly, with a rate of $13.01 - $17.00, plus potential bonus (based on performance, paid out monthly).

Schedule

This is a full-time position, with varying hours of work, including evenings and weekends. The days and hours of operation are Monday through Sunday.