ACH Specialist II

Ent Credit Union and Wings Credit Union joined forces in January 2026. This merger means more opportunities, expanded resources, and a shared commitment to delivering exceptional member service. Together, we become more - empowering members, communities, and teams through a bold, unified future. Both organizations bring a strong legacy of member satisfaction, operational excellence, financial stability, and community impact. Recognized locally and nationally as best-in-class financial institutions and employers of choice, each is known for its commitment to financial well-being and philanthropic leadership. Join us during this transformative time and be part of shaping the future of banking! To learn more about the merger, click here. Job Description This position is responsible for the accurate and timely posting of Automated Clearing House (ACH) debit and credit exceptions to member accounts, processing returns for any unposted ACH transactions, and balancing both posted and unposted exceptions to ensure daily reconciliation. Additional responsibilities include processing ACH disputes and stop payment requests in compliance with regulatory and organizational guidelines, handling Electronic Funds Transfer (EFT) transactions, and responding to member inquiries through CRM and online banking channels. This role requires strong attention to detail, a thorough understanding of ACH rules and regulations, and the ability to provide excellent member service while maintaining operational efficiency and accuracy in a fast-paced environment. Essential Functions Provide external and internal member service in regard to ACH activity on members accounts via phone and/or other communication avenues (CRM, Online Banking and specialized email groups, ACH and Direct Deposit)Processing ACH disputesCreate and maintain EFT (Electronic Fund Transfers) to include paper payrollProcess ACH Reclamations/Deceased AccountsReview Daily Modified Loan Reports/Skip A Pay Review various NSF reports such as Corporate, Symitar SAV and Harland ClarkReview Daily ACH Stop Pay reportProcess ACH debit and credit exceptions by either posting to member accounts or returning items to the ODFIs via FedLine by way of Application SupportCreate, initiate and/or verify ACH Origination files for Indirect, Fiserv, Coltaf, GNMA and FHLBSave Fedline Manual Returns and NOC Summary reportDownload and save daily Fed EDI reportsCheck edits for Same Day ACH fileProcess ACH Exception Tran Code reportsAssist with balancing various GLsAssist with review and preparation of ORCC/Payrailz fileAssist with the preparation of ACH originated Business and Corporate filesAssist with processing new ACH Business and Corporate contracts Assist new ACH Business and Corporate members with ACH questions via phone and/or emailBank Secrecy Act: Remains cognizant of and adheres to Wings policies and procedures, and regulations pertaining to the Bank Secrecy Act. Qualifications Minimum Formal Qualifications for this Position: High School Diploma/G.E.D. or Equivalent required2+ years' Financial Institution experience required1+ years' exposure / application of ACH concepts, policies, and procedures required Technical or Specialized Knowledge/Skills: Intermediate understanding of ACH policy and procedures, FedLine, and credit union policy and procedures. Must be a quick learner, able to develop a thorough understanding the ACH processes, including a complete understanding of 3rd Party Vendor processes, internal host system processes (currently Symitar), and all policies and procedures related to the credit union's ACH activities. The ACH Specialist must be able to use the host system simultaneously with third-party websites. Good communication, attention to detail, logic, organization, professionalism, and customer service skills are required. Solid business judgment, accuracy, and exercise of common sense are required. Ability to detect and assess unusual and/or suspicious activity. Certifications Required: ACH Certification within 1 Year Additional Information PAY RANGE: $22 to $26 per Hour (S12) plus a 7% annual target bonus. Final compensation for this position will be determined by various factors such as relevant work experience, specific skills and competencies, education, certifications, location and internal pay equity. BENEFITS: Generous 401(k) match401k Discretionary Profit SharingHealth InsuranceDental InsuranceVision InsuranceLife InsuranceShort Term and Long Term DisabilityHealth Savings Account with company contributionEmployee Assistance ProgramPaid Vacation, Sick, Floating Holidays and Volunteer Time OffPaid HolidaysTuition ReimbursementPaid Parental Leave We anticipate this position to close on 10/21/2026. Please submit your application at your earliest convenience to be considered. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.