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Jobs · Management · Florida

ACH & Instant Payments Operations Manager

Seacoast Bank · Vero Beach, FL · 1 mo ago
ManagementFull-time

Job Summary

The ACH & Instant Payments Operations Manager supports the Payments Operations & Strategy Manager by leading and centralizing all ACH operations across Deposit Operations while serving as the subject matter expert on emerging payment technologies. This role ensures strong operational execution, regulatory compliance, scalability, and readiness for future payments capabilities, while enabling the broader payments strategy through continuous improvement and modernization efforts.

Essential Duties and Responsibilities

  • Lead end-to-end ACH operations, including Deposit Operations ACH services, while providing oversight and partnership support for Treasury Management ACH activities

  • Establish consistent workflows, service standards, controls, and escalation routines across ACH teams

  • Ensure timely and accurate processing, exception management, and issue resolution

  • Serve as the primary operational escalation point for complex ACH matters

  • Lead and develop a high-performing ACH team focused on service excellence, risk management, and continuous improvement

  • Mentor and engage team members while fostering innovation and accountability across operations

  • Support the Payments Operations & Strategy Manager as the operational SME for emerging payment rails, including Real Time Payments, Fed Now, stablecoin, and other evolving bank payment technologies

  • Provide operational insight on risks, use cases, and readiness considerations

  • Contribute to long-term payments strategy and initiatives shaping the future of payments operations

  • Identify opportunities to reduce manual work, rework, and operational friction

  • Drive process improvements to increase straight-through processing (STP) rates and reduce errors while maintaining robust controls

  • Partner with Technology and Continuous Improvement teams on enterprise payments initiatives

  • Establish and monitor KPIs, SLAs, and quality metrics for ACH operations

  • Enhance reporting, transparency, and data-driven decision-making

Qualifications

  • Deep knowledge of ACH processing and electronic payment platforms

  • Experience supporting Real-Time Payments (RTP), Original Credit Transactions (OCT), and / or Account Funding Transactions (AFT)

  • Strong knowledge of NACHA Operating Rules and applicable banking laws & Regulations

  • Proven ability to manage complex workflows and cross-functional partnerships

  • Strong risk, control, and compliance orientation

  • Demonstrated success driving operational efficiencies and continuous improvement

  • Familiarity with Treasury Management operations and ACH services

  • Experience supporting regulatory exams and audits

  • Leadership experience in a matrixed environment

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