Acct Service Coordinator

Major Responsibilities

• Process all sales orders for assigned account or territory and assist or get assistance from other ASCs when necessary to complete the order entry the same day the orders are received.
• Oversee the entire order entry process for accuracy, matching prices including discounts, completeness, dropship distributor purchase orders, timely shipping, and delivery to ensure timely completion.
• Aid the receptionist in handling all incoming calls for the company. Answer questions from potential & existing customers regarding our products and services, input phone orders or order adjustments into the computer, suggests information about other products and services when applicable.
• Communicate to sales representatives and customers necessary information to stay current with business policies, procedures, changes, new products, etc.
• Resolve product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, following up to ensure resolution.
• Assist sales department during customer visits and attend open houses & trade shows within their territory when needed.
• Maintain customer records by updating account information such as compliance details & chargebacks, labeling and shipping requirements, and any specific processing procedures.
• Identify and assess customers’ needs to achieve satisfaction and build sustainable relationship of trust through open and interactive communications.

Qualifications

• Experience required for this position would generally be acquired through a minimum of one year or more of successful office experience working in customer service.
• Skills and Qualifications would include Proven Customer Service Experience, Product Knowledge, Quality Focus, Problem Solving, Documentation Skills, Active Listening, Phone Skills, Resolving Conflict, Multi-tasking with Prioritization and Effective Time Management.
• Minimum education required is a High School Diploma.