Accreditation and Management Systems Specialist

About the role

This role offers the opportunity to make a visible, enterprise-wide impact by safeguarding the integrity of ERM CVS’s global certification, assurance, and verification services while shaping how management systems evolve, scale, and mature across regions and service lines.

Responsibilities

• Maintain and continuously improve ERM CVS’s internal management system in line with global accreditation and scheme requirements
• Ensure audit readiness across certification, assurance, verification, and training services
• Strengthen compliance, impartiality, and competency frameworks across a global auditor population
• Drive meaningful process improvements that enhance scalability, efficiency, and data integrity
• Bring practical field experience back into system design through hands-on audit, verification, and technical review work

Requirements

• Bachelor’s degree in Engineering, Environmental Science, Sustainability, Occupational Health & Safety, Quality Management, or a related technical field
• Minimum 2 years of experience in certification, assurance, or verification environments
• Working knowledge of accreditation frameworks (e.g. ISO/IEC 17021, ISO/IEC 17029, ISSA 5000, ISQM-1, ISQM-2)
• Experience across the audit lifecycle, including planning, delivery, technical review, and reporting
• Strong organizational skills with high attention to detail and accountability
• Ability to work independently while collaborating across functions, regions, and time zones

Preferred

• Experience working within certification or verification bodies
• ISO Lead Auditor certification
• Familiarity with audit management systems and workflow tools
• Exposure to digital tools supporting data, reporting, and automation (e.g. Microsoft 365, Power BI, MS Copilot, AI-enabled systems)

Key Responsibilities

Management System Operation & Compliance

• Maintain and operate the ERM CVS management system in line with applicable standards and accreditation requirements
• Support management reviews, internal reporting, and external audit readiness
• Ensure compliance with impartiality, independence, and documentation controls

Internal & External Audit Program Management

• Plan, coordinate, and monitor internal audit programs across all service lines
• Support the execution of external audits by accreditation bodies
• Partner with business leaders to identify auditable activities and improvement opportunities
• Witness Audit Coordination
• Identify and coordinate witness audit opportunities across regions and disciplines
• Ensure operational readiness and maintain full traceability of witness activities

NCR, OFI & Issue Management

• Manage the end-to-end lifecycle of non-conformities and opportunities for improvement
• Ensure root cause analysis, corrective actions, effectiveness verification, and timely closure
• Analyze trends to support leadership decision-making and continual improvement

Complaints, Appeals, Disputes & External Inquiries

• Manage complaints, appeals, disputes, customer satisfaction feedback, and external inquiries
• Accurately track, investigate, respond, and close cases within defined timeframes
• Analyze trends to support leadership decision-making and continual improvement

Auditor Qualification & Competence Management

• Coordinate auditor qualification, competence assessment, and approval processes
• Maintain accurate competency records with full traceability

Product & Service Development

• Support new product and service initiatives following Gate 1 approval
• Coordinate stakeholder reviews and track progress within project management systems

Conflict of Interest Management

• Maintain conflict of interest identification and escalation processes
• Ensure documentation and traceability aligned with impartiality requirements

Systems, Tools & Digital Enablement

• Maintain and enhance internal systems such as Pegasus, Cosmos, and Monday.com
• Identify opportunities for automation, efficiency, and data quality improvements

Process Improvement Design, Implementation, & Standardization

• Design, implement, and standardize management system processes and procedures
• Ensure alignment with accreditation, impartiality, and scalability requirements

Audit, Verification & Technical Review Engagements (Billable - ~30%)

• Participate in audit and verification activities to maintain practical, hands-on expertise
• Conduct or coordinate technical reviews and certificate issuance
• Monitor timelines related to technical review, approvals, and certificate control
• Leverage field insights to drive system improvements, training, and calibration activities

Additional Information

• Hybrid role with occasional travel
• Regular attendance at local office locations as business needs require
• Flexibility to support global teams across time zones
• Dynamic, fast-paced environment with strong opportunities for professional growth