Accounts Resolution Associate

Schedule

Hours: Monday‑Friday 10 am‑6:30 pm (training Monday‑Friday 8:30 am‑5:30 pm).

Work From Home

Eligible after 3‑4 months of in‑person training and onsite work in Wisconsin. Remote work is limited to WI only; occasional onsite presence may be required with advance scheduling.

About the Role

As an Accounts Resolution Associate you will assist with daily functions of the accounting collections department, interacting with 4imprint and customers. The role supports personalized promotional product services and embodies core values of honesty, curiosity, collaboration, flexibility, accountability, empathy, positive attitude, and humility.

Responsibilities

• Perform daily collections duties, including contacting customers about late or declined payments, evaluating payment terms, reviewing purchase orders, and processing bankruptcies and placements with outside collection agencies.
• Update and consolidate accounts as needed.
• Create, document, and maintain applicable job procedures.
• Assist internal and external customers with general questions.
• Provide backup support to credit, accounts receivable, and intern teams.
• Maintain current understanding of trends and updates in the role.
• Participate in training classes and pursue professional development.
• Demonstrate the eight core principles of 4imprint daily.

Requirements

• High school diploma or equivalent (associate’s degree in accounting or related field is a plus).
• 0‑1 years of experience in accounting‑related functions or a similar field.
• Proficient with Outlook, Excel, Teams, and Word; strong computer skills with databases and spreadsheets.
• Friendly, tactful, and professional communication skills (phone and email).
• Self‑starter who takes initiative to solve problems and follow up with internal and external customers.
• Ability to multitask, stay organized, and focus on detail.
• Comfort with change and trying new things.

Physical Requirements

Must be able to successfully perform the essential duties, responsibilities, and physical demands described in the job description. Reasonable accommodations will be provided as needed.

Legal Authorization

H‑1B or other work‑authorization visa sponsorship is not offered. Candidates must be legally authorized to work in the United States at the time of hire and maintain authorization throughout employment.

Drug Testing

Pre‑employment screening includes a drug test for marijuana (THC), cocaine metabolites, phencyclidine, amphetamines (class), and opiate metabolites. 4imprint maintains a drug‑free workplace policy.

Additional Information

• Reports to: Accounts Resolution Manager.
• FLSA status: Non‑Exempt.
• Pre‑employment screening: background check, education verification, references, drug test.