Accounts Receivable Team Lead

About the role

The Accounts Receivable (AR) Team Lead will oversee daily AR activities, including past due and aged invoice follow-up, dispute and issue resolution, and account reconciliations for a team of Accounts Receivable associates. This role ensures accuracy, efficiency, and consistency across the end-to-end AR process. This role works closely with leadership and cross-functional partners to remove process barriers, drive timely issue resolution, and increase payment efficiency. The AR Team Lead plays a critical role in optimizing cash flow and supporting the organization's financial objectives.

Essential Functions

• Lead and support Accounts Receivable team members, providing guidance, prioritization, and coaching to meet performance goals.
• Proactively monitor, review, and analyze AR activities for the team portfolio and communicate results, trends, and improvement opportunities to management.
• Review aging reports and drive actions to reduce past-due balances and risk exposure.
• Identify process gaps and help implement process improvements and strategies to improve collections efficiency and accuracy.
• Build and maintain strong working relationships with customers, business development teams, and internal partners.
• Resolve complex or escalated customer account issues.
• Track team performance and support training and development.
• Foster a customer-centric culture grounded in empathy, professionalism, and decisive, solution-focused action.
• Support the execution of special projects and ad-hoc analysis as requested by management or based on the need within the organization.
• Subject matter expert for critical department processes.

Experience and Education

• Bachelor’s degree (Accounting or Finance preferred) or equivalent work experience.
• Minimum 3+ years prior experience in AR, accounting, or finance, or similar function within order to cash.
• Minimum 3+ years of experience working with a large ERP.
• Strong understanding of AR processes and aging management.
• Intermediate to advanced Excel skills (VLOOKUP, xlookup, pivot tables).
• Detail-oriented with strong analytical and problem-solving skills.
• Strong interpersonal, organizational, and written/verbal communication skills with the ability to work independently.
• Strong understanding of the order-to-cash transaction life cycle.
• General understanding of SOX audit requirements in a publicly traded company.

What Could Set You Apart

• Oracle experience preferred.
• Prior experience leading or mentoring a team preferred.
• Exposure to process improvement or system implementations.
• Strong ability to analyze AR data and drive action.
• Demonstrated success improving AR aging and collection performance.

Physical Requirements

• Requires the ability to sit for long periods of time, with frequent interruptions.
• Requires several hours per day of sitting, getting up and down from chairs, and reaching, or bending.
• Requires manual dexterity with normal hand and finger movements for typical office work.
• Talking, hearing, and seeing are important elements of completing assigned tasks.
• May require travel by automobile and airplane for business.
• May require a visit to the facility operation in temperatures at or below freezing.
• May carry loads related to travel and occasionally lift, carry, position, or move objects weighing up to 20 pounds.
• Requires the use of various electronic tools.
• Requires the ability to relate to others beyond giving and receiving instructions: must partner with colleagues without exhibiting behavioral extremes.
• Requires the performance of work activities including reasoning, negotiating, instructing, persuading, or speaking with others; and respond appropriately to constructive feedback from executive management.

What We Offer

At Americold, we believe in taking care of our people. We offer benefits designed to support your health, financial well-being, and future. Our associates know what’s in it for them – opportunity, purpose and a values-driven culture. When you join Americold, you become part of a mission to help our customers feed the world.

U.S. Only: Americold offers a range of benefits, including medical/dental/vision insurance, STD/LTD coverage, 401(k) with Company match, FSA, life insurance, EAP, and paid time off, some of which may vary depending on the particular position and whether it is covered by a collective bargaining agreement (CBA).