Accounts Receivable Specialist

About the role

The Accounts Receivable Specialist is responsible for the accurate and timely recording of customer transactions, monitoring outstanding balances, and processing cash applications. This role plays a critical part in supporting efficient cash flow and minimizing the aging of customer balances through strong accounts receivable practices. The position collaborates closely with cross-functional teams to address customer inquiries, resolve billing discrepancies, and support ongoing process improvements within the accounts receivable function.

Responsibilities

• Perform day-to-day accounts receivable activities, including recording customer transactions and researching needs for debit or credit memos.
• Monitor and manage customer balances and aging reports.
• Apply customer payments accurately and promptly to customer accounts, including timely reconciliation and resolution of on-account payments.
• Respond to inquiries from customers, internal teams, and other stakeholders in a prompt and professional manner.
• Investigate and resolve invoicing and payment discrepancies or disputes, coordinating with relevant departments as needed.
• Collaborate with the billing team to resolve any billing discrepancies and support billing activities.
• Build and maintain positive relationships with customers, addressing invoice-related inquiries courteously and efficiently.
• Assist customers in resolving issues and facilitating successful payment collection.
• Identify opportunities to streamline accounts receivable reconciliation and cash application processes and improve efficiency in procedures.
• Collaborate with team members to propose and implement process enhancements.
• Maintain accurate and organized billing records and documentation.
• Record billing-related information in appropriate systems and databases.
• Prepare accounts receivable and cash application reports and key performance indicators (KPIs) for management review.
• Provide insights on accounts receivable and cash application trends and potential improvements.

Requirements

• High school diploma or equivalent.
• Associate’s degree or relevant certification in accounting or finance is a plus.
• 2+ years of experience in accounts receivable, cash applications, or a related financial role.
• Strong attention to detail and accuracy in accounts receivable and cash application operations.
• Proficiency in using accounts receivable and cash application software and accounting systems.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively with cross-functional teams.
• Familiarity with financial regulations and compliance requirements related to invoicing and accounts receivable.

Skills

• Basic technology skills, including MS Office Suite.
• Strong communication skills, including written communication.
• High level of organizational skills, time management skills, and ability to work effectively in a fast-paced environment to consistently meet deadlines.
• Ability to take ownership of responsibilities and effectively handle interpersonal relationships with others.

Work Environment

• Work performed in an office environment.
• Ability to sit for an extended period and operate shared office equipment and keyboards.