Accounts Receivable Specialist

Established in 1990, we have grown into a trusted global company and a leading player in personalized medical solutions. With a talented team of over 2,000 professionals across 34 countries, we serve over 200,000 customers worldwide. Our offerings span leading-edge compounding, natural products, software, equipment, and pioneering genomics—delivering innovative, high-quality, ready-to-use personalized solutions that enhance medical compliance and improve healthcare outcomes. Driven by passion, scientific expertise, and a commitment to innovation, we collaborate with partners to continuously discover and refine solutions that positively impact lives.

About the role

Provide financial, administrative, and clerical support for one or more Shared Services companies by ensuring payments for goods and services are received, transactions are properly recorded, and discrepancies are resolved according to established policies and procedures—efficiently, accurately, and on time. This role demands strong analytical skills, independent research, communication, planning, and confident daily decision-making.

Responsibilities

• Run and review accounts receivable aging reports regularly to identify and address outstanding accounts.
• Serve as a key contact for assigned accounts, cultivating relationships with wholesalers, vendors, internal and external customers.
• Establish workflows, create and maintain a contact database for wholesalers and business partners, and document a user manual for the role.
• Navigate and process transactions in company portals with technical proficiency.
• Attend weekly meetings and provide complete status updates on accounts.
• Update complex Excel reports daily and keep management informed.
• Resolve valid or authorized deductions by booking adjusting entries.
• Verify customer payment deductions and contact customers to resolve discrepancies.
• Email statements, send overdue invoices, and communicate with customers to collect on accounts.
• Review bank transactions daily and post customer payments to the appropriate general ledger accounts by recording check batches, credit card transactions, and electronic transfers in the accounting software.
• Reconcile the receivable ledger to ensure all payments are accounted for and properly posted.
• Resolve collections by proposing and executing customer payment plans, reviewing payment history and credit lines, and working with credit collection agencies as needed.
• Investigate account discrepancies by obtaining and reviewing information from sales, customer service departments, and customers.
• Respond to and assist with internal requests from sales, customer service, and other teams.
• Respond to and assist with external requests from customers in a professional and timely manner.
• Generate monthly, quarterly, or annual financial statements and reports detailing paid and unpaid invoices and other accounts receivable activity.
• Prepare, verify, and process invoices for sales or services rendered as needed.
• Protect the organization’s value by keeping information confidential.
• Assist with periodic third-party audits by providing supporting documentation.
• Ensure accurate and complete customer information is maintained in the ERP.
• Identify inefficiencies and propose solutions.
• Perform additional ad hoc tasks and projects as assigned.

Requirements

• High School Diploma or GED required.
• Associate’s Degree or equivalent from a two-year college or technical school preferred.
• 5 years of accounts receivable experience.
• Technical proficiency to operate in multiple ERP systems.
• Knowledge of general accounting principles.
• Proficiency in Microsoft Excel and Microsoft Word.
• Strong analytical, organizational, and decision-making skills.
• Flexibility to assist any of the companies supported by the Shared Services team.
• High degree of accuracy, attention to detail, and confidentiality.
• Excellent data entry skills.
• Effective verbal, listening, and written communication skills.

Benefits

Fagron offers exciting opportunities for personal and professional growth within an open and dynamic environment that supports and encourages the development of your skills and talents.